Hot N Juicy Shrimp LDN - Seafood Boil Restaurant in London
Based on authentic user experiences
Tayla Markou
6734 reviews
N/A
10 months ago
Worst seafood boil I have ever tasted
A review for the location in Bethnal Green I have been following this page for years I was so excited to come here for a BIRTHDAY meal and let me tell you boy was I disappointed They ask if it s for a special occasion which we put down and was a waste of time because they don t do nothing for the special occasion anyway not a song not a cake and nothing extra This was back on June 10th We booked a table and had to stand at the door like we re kids waiting to walk into a classroom and had to wait for other people to leave for them to clean for about 15 minutes so they were late for our booking They were not very friendly and also explained to us how to do the deposit refund strange 10 minutes before we sat down so by the time we ordered we had forgotten there was another room that all the waiters kept sitting in to socialise and go on their phones for ages so we had to wait a further 10 minutes for someone to help us order After they bring the food they all just disappear again into the other room not to be seen again even when people are leaving they just sit in there They only come out to sit the customers down or if they are needed by a customer The location first of all was awful and quite a shock I m surprised no one else is talking about it It was a small room that needed decorating bare walls and the flooring wasn t done It was literally just plain room with no decorations plain brown tables and chairs with a bar on the side It wasn t a relaxing experience at all the music was so loud and we had a man wearing the tightest shorts walking around with a fan to his face because it was so small and hot in there Alongside this there was stupid chairs that rock back and fourth and not even a table cloth like they display on their website on the tables for decoration or to stop our hands touching the sticky tables Again this was a birthday meal and it was a disappointing venue to say the leastThe food looks NOTHING like their instagram posts the food was awful 3 10 The food was being brought from an outside venue which was weird I m guessing the cooks were across the road and had to be brought up to this nasty venue and up some stairs to us People who had ordered after us had their food before us we waited about an hour but yet had a 1 5 hour slot they were late Also the placement of the restaurant is strange you wouldn t think to have a diner there it s like hidden with the smallest sign Kinda looks illegal lol They got everything wrong and forgot our mac and cheese We also had to pay for our prawns to be deveined Why would we have to do that Isn t that basic rules to take out the digestive track of a prawn in any restaurant They never did it anyway so we paid for nothing 5 at that Some of the prawns were also mushy like mash potato which indicates they aren t very fresh and quite old This isn t a good restaurant if you only carry cash We didn t get a bill at the end like a normal diner we had to pay for the food online every single drink or extra that we wanted had to be paid for with a machine stuck in front of our face each time Charging for full price drinks that was poured from cans into a cup half the size of a can this was for the sprite or lemonade we ordered but not for the diet cokes to be fair They didn t even have takeaway boxes we had to ask for this 4 times before someone came so we had to carry it in a container with no lid Since there was crab left over I asked if we could take the silly little plastic crab cutter they said no as we reuse them after all the money we spent they couldn t offer a 50p crab cutter for the birthday girl lolThey must only make the food for nice for celebs or influencers because I can t see HOW this restaurant was featured in the Forbes It was the most underwhelming experience I think I ve had in my 23 years of life When I tell you I have followed their Instagram page from when they FIRST launched which is a couple of years now to experience this
Miss T White
6734 reviews
N/A
10 months ago
Now I m fuming and won t ever be
Now I m fuming and won t ever be returning I gave this place a second chance Firstly they owed me money that took over 2 months to get back but 2seconds to take But I was eventually offered a complimentary dish so I went back I didn t just go back I took my whole family for my sister birthday because previously the food was great I booked for 11 people and they didn t have seats for 11 people together Why this wasn t reserved I do not know But my child and my niece had to sit by themselves after 20 mins of faffing around Now I would have let that slide if the rest didn t transpire The food came out and some people were getting starters and mains and finishing whilst others hadn t received anything And before they say it s the way you order on line no this was people who order FIRST When I asked what was going on the young lady serving me was sooo rude my dad had to get involved and tell her her attitude wasn t good enough She then brought us cutlery which we had been asking for for over and hour every tried to eat snow crab without the right tools she slammed them down on the table At this point I asked for her manager I do not expect to be coming out with my family my mother father and my three children and be dealing with service of this standard I repeatedly had to apologise to the table for recommending it They ruined my sister bday My partner then finally received chicken wings They looked amazing He took one bite and spat it out I was like can t be that bad both myself and my dad tried the same piece The food didn t even have salt on it I promise you not it tasted like boiled chicken I don t know how its possibly to have food so bland because even salt alone would rectify this So we asked for them to be changed The manage came to let me know that we don t normally change food after it s been ordered and eaten Which I replied you have to taste it know there is an issue One chicken wing had been eaten one At this point I m not playing this game with them I ve spent myself alone 300 in here and the service the food is crap Eventually my food came out at this point I was missing items AGAIN I asked the young lady to see if they were in the kitchen she informed me they didn t have them In return I stated that s not acceptable AGAIN She rolled her eyes and told me there busy You the company cannot keep charging people for food that you don t have and writing IOUs which takes months to pay out You are open 5 6 hours you can do better than this My table was booked for days Make sure you have the correct stock The manager came to apologise for all the mis haps and believe there was more She said she d speak with the owner I was then offered a complimentary drink in which I wasn t going to take one because it didn t equate to the loss we d suffered and secondly we were all leaving we d been there waiting for food and eating separately for hours Finally when the food came out it was shocking Have you ever had over cooked lobster and over cooked prawns I was promised by the manager that she was going to look into this and get back to me she made me write my name down etc and guess what NOTHING AGAIN I m stupid for trusting I know but had hoped it was just a blip So overview They won t reserve your table even though they make you book They will charge you for food they don t have this probably helps their books You can only order via the app in which you are charged to use the app liberty The service depending on who you get it shocking Unfortunately it s the demographic and that s really sad Thirdly let s be honest the quality of the food has gone DOWN hill Every one on my table had a complaint that they couldn t even be bothered to voice after the way the evening transpired The management never sticks to her word just hopes you ll forget that you spent a load of money with them on FOOD and if it s rubbish you ll get over it I m still waiting to be compensated I even stayed behind and helped them clean up the table to speak with her without my family giving there extras And she called my bluff Don t bother waste your money in here People can make mistakes it s how they rectify it and I can t stand someone who s not true to their word Or businesses that are quick to take your buck but when they mess up your hounding them I m all for supporting small business and BO aswell but this ain t it The fact I ve taken so long to write this goes to show how bad that night was this was 6 6 24 what s the date now Still waiting Can I give less than one star
David
6734 reviews
N/A
10 months ago
Experience was good until told we have 10 mins to finish our meal
My partner and I traveled a distance to go to the Hot n Juicy Shrimp in Dulwich We were 10 mins late due to the traffic riding in the taxi We called and they said no problem We entered and was seated we ordered our meal and drinks The place was not packed out and the atmosphere was ok Whilst eating let s say about an hour and 10 mins we were told that we have 10 min to finish our meal we were quite thrown back at what was just told to us We checked the website and we couldn t find where that was stated We asked if they could show us on there website where it states that we have 1 hour and 30 mins to eat out food then leave They couldn t show us At that point our appetite had gone My partner has an unseen disability in which she cannot eat fast and this was quite concerning to us We also noticed that people that were there before us were still seated and eating and wasn t told that they have a timed limit to eat A worker then came to apologise and told us to take as much time as we want to finish our meal We just asked for the drink bill as we were quite upset and wanted to leave We wanted to order desserts and more drinks but as paying customers we couldn t understand why we were being chased out The food was great but the unseen policy to vacate after 1 and a half hours is quite disturbing We will take our business to other establishments that value us as a customer
TERRI JONES
6734 reviews
N/A
10 months ago
Please stay home
Please stay home This was sooooo poor Calamari starter was diabolical The crab boil itself was tasteless to say the least They got our Order wrong but still charged a service charge Woke this morning with Diarrhoea Says it all One very expensive laxative
JungleJon
6734 reviews
N/A
10 months ago
Horrid Insipid Seafood Boil Kit
Bought two packs of their Seafood Boil Kit Tried to contact them about how best to use the kit no response Very poor customer service The sauce was horrid Just a terrible waste of some expensive seafood Great shame but I would have been better to just steam to seafood and throw in some corn and chilli More concerning was one of the bottles of dry herbs has clearly been opened before it was sent out to me which indicates very poor quality control
Shannon
6734 reviews
N/A
10 months ago
i booked a table here on sunday
i booked a table here on sunday was looking sooooo forward to this place and the food however i was seated and alll me and my friend could smell was the smell of the bins outside i had to leave ad wasnt able eat here because of this i was really unhappy i think with such a busy restaurant the bins shouldn t be that close So gutted because i know the food here is amazing ALSO i was running ten mins late so i wanted to let them know this they also didnt pick up the line for 25mins i understand you get busy but customer service still comes first Dont think ill be returning
Carmen London
6734 reviews
N/A
10 months ago
great vibes
great vibes great food friendly staff And the DJ is amazing
Arianna Alexander
6734 reviews
N/A
10 months ago
The staff were really sweet and the
The staff were really sweet and the food was amazing
Skye x
6734 reviews
N/A
10 months ago
Went there for a birthday dinner
Went there for a birthday dinner yesterday - it was amazing - the venue is right next to the West Dulwich rail station with a bus stop outside - the food is tasty - the portions are huge - the prices are really affordable and the staff were really friendly and accomadating - even when we had to change our orders they did all they could to accomadate us- we loved it and will be going back soon - with friends and family- Big up Estelle and the team - much love - Shelley
M M
6734 reviews
N/A
10 months ago
Delicious Seafood OMG
I m shocked to read these reviews I have fancied a crab boil for a while living 3 5 hours outside London without this choice of dining experience nearby Me and my Bestie with 35years plus each of life experience good food travel and culture decided to visit the Dulwich branch of HotNJuicyShrimp Lnd From the outside looking in it looked vibrant my bestie was a a little late and I was 15 minutes early so I stood outside and watched this place ticking There were takeaway orders going out the place was buzzing Decor is quite simple Cafe style unpretentious with a bar to your left as you walk in Doesn t take away from the experience whatsoever The manager JahMarley a lovely young man promptly walked to me soon as i was in the doorway politely asked for my name checked his reservations and explained he was getting my table ready Came back a minute later walked me to my table My cocktail as I waited for my bestie to arrive a martini was served directly to me by a friendly young bartender I could smell the food cooking and the fresh seafood and garlic mix was heady I was salivating I was struck by the spontaneous buzz seeing a young group of people who clearly believed in what they were offering proudly engaging with their guests I wasn t short of attention My bestie and I had a little confusion with how to pull up a menu you re given a drinks cocktail menu There s a barcode on the table that takes you directly to their website where you can order food from Our waitress Nyree walked us through our order taking charge of my phone It was lovely a generational gap that was my lack off but I didnt feel imposed on She knew her job and didn t make me feel silly for not understanding latest tech and a new way of ordering Im a country bumpkin We chose the large seafood boil bag Honestly by the time it arrived we were ready and it was simply AMAZING There were so many very large prawns i didn t actually get how many there were huge crab legs and claw new potatoes lobster tail and corn on the cob The Cajun sauce was HUGE in a generous bowl My bestie tackled her meal by pouring her bowl of Cajun sauce over her seafood I chose the peel and dip Greatly satisfying The prawns were popping under my teeth so fresh The crab meat omg I took a little while getting through it all because the portion size is generous Worth the money Everything was perfect That Cajun sauce is to die FOR Our waitresses changed we were there during a shift change Amyah our new waitress was attentive Chatted to us was interested in a couple of tipsy aunties and their banter and chit chat The head Chef Aisha walked past toward the end of our meal We recognised her chef outfit and called her over we complimented her on how delicious her cooking was how much we enjoyed everything She was gracious and lovely If you re looking for a Nobu petit bojouis experience don t visit If you re a real foodie and like good food served fresh taste popping in multicultural environment You absolutely must visit 5 stars for taste service staff energy of the place I will be back with more loved ones and friends I m thinking i will drive this weekend to London again see my family and take my son to enjoy a seafood boil after he practically dribbled after seeing my pics Must visit I certainly will be Lovely Ps I forgot to mention JahMarley the manager busy as he was seeing me stood outside he missed our departure sure he s busy my besties Uber was 2 minutes earlier than mine JM walked outside to ask if I was okay told him I was waiting for my Uber and he suggested coming in and waiting if I fancied Just a really positive lovely experience Mina
