Householdservicegroup Reviews

Efficient and Professional

The engineer from HSG repaired our TV with impressive efficiency The whole experience was smooth and hassle-free Very satisfied

Follow-Up Excellence

HSG s follow-up was fantastic They checked in to ensure our washing machine was running smoothly Their dedication to customer satisfaction is commendable

Couldn t give them a negative star

Couldn t give them a negative star rating Absolute scammer Registered to a Jonathan Moore Ailing Previously traded as Premier Solution Preying on elderly vulnerable customers Will be seeking legal advice

Preying on the elderly

Preying on the elderly Set up direct debit with my Mum who has dementia and is on the Telephone Preference Service Reported to TPS and ICO

Scam

This is a scam company They pray on the old and confused to setup a Direct Debit for a product they don t want and probably doesn t exist

Scammers preying on elderly people

Scammers preying on elderly people - wrote to my elderly mother to tell her that they will be taking 195 from her account in seven days time to cover an appliance service plan that she didn t ask for This is the third time in the last twelve months that a similarly named company has pulled this trick - when I phoned to challenge them they claimed that she gave them her bank details but that certainly wasn t the case - she may be old but she s not stupid

Household Service Group scam

Oh dear my poor friend who is 82 with dementia has I guess also been scammed by Household Service Group Speaking to her bank they have taken two lots of money 249 in July 2024 and 195 in Sept 2024 Let s see how they respond to my email This lead to two other companies I wonder if it s all linked also selling her maintenance contracts she doesn t need one called Assist Home 24 the other Golden Home Cover both through Harland Services Update A lovely lady phoned responding to my email and promised to reimburse the 195 00 The other from Interbacs Ltd they say is not theirs Some advice Her bank have been great and will recover the money Reply from HouseholdservicegroupUpdated 7 hours agoPlease amend your review The one charge related to HSG has been refunded by us even though we hold a call recording of the contract renewal request The other issues are not in any way related to us My response to HSG - 1 she has dementia it probably would have been obvious 2 when you read the small print nothing she owns would have been covered Perhaps HSG needs to ask what the customer has and how old the item is

Dodgy sales from a dodgy company

Same experience as those posting one star reviews Mysterious direct debit for 195 set up against my dad s account for an appliance already covered Apparently calls are made say HSG customer services I doubt this is Telephone Preference Service GDPR compliant The firm that handles HSG s direct debits is also concerned about its practices EDIT Similar experience to Gillian and others If HSG only renew contracts why are people getting letters setting up direct debits If these contracts already exist and if HSG has full records and a quality assurance department why can they not provide this information when asked I sent HSG a GDPR subject access request asking for details but have had no response despite a reminder