Iberia Reviews

Lo sentimos:La navegación se ha interrumpido debido a un error.

iberia.es
2.77
70 reviews
Average Rating
Based on 70 user experiences

Rated 2.77 out of 5 by 70 Happy Customers

22.9%
11.4%
14.3%
22.9%
28.6%
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L

Having booked a flight from Madrid to

Having booked a flight from Madrid to Newcastle through Opodo for the 28th March 2020 Iberia showed the flights as cancelled well over one week before the flight date Opodo did nothing There was no way of contacting them I contacted Iberia on the 26th they booked me onto flights on the 28th from Madrid through to Newcastle I can not thank them enough for their help and assistance it this matter Opodo did nothing They told me to go to checkin for the cancelled flights Then on the 29th they sent me an email to claim for the loss of the flights pathetic company Iberia top notch Advice to them and to everybody else do not use Opodo ever
S

I alwayds fly Iberia as they get better all the time

I fly regularly from Madrid to Miami biz and Iberia gets better all the time The food and wine selection is excellent and the plane is always on time The crew go out of their way to be helpful and I have never had a complaint What more could I ask for
D

5 star customer service at Madrid terminal 4S

Transferring through Madrid airport on route to Heathrow I had difficulties reaching the departure gate at the S4 Terminal I requested help from a member of the airport staff who escorted me through passport control and the underground transfer system to the departure gate First class service from this unknown employee Without his help I would have missed my flight
D

I bought a flight with them and it was

I bought a flight with them and it was the first time for me with Iberia First impression looks really good if it wasn t for some problem they have on theyr website every now and then I give 5 star because my flight has been pretty nice and relaxing I ve just been stopped for 20 minutes at the check in but it was because of passport check the girl at the check in was nice and a happy looking worker after that everything been good
J

Fights changed after cancellation

Called Iberia on 020 3684 37774 - Spoke to a very kind lady which I explained my flight had been cancelled she then very hastily found another flight which was better as my previous was indirect and the new flight was direct Some people may have had bad experiences but mine was okay
A

Excellent service they canceled my trip to Spain But they accommodated with hotel and reimbursed 640 dollars

Excellent service
A

Perfect

So I m taking the time to write this review because most of the time we write something just to complain So for me Iberia was an amazing experience My 2 planes were perfectly on time everything was so smooth and well organised at the boarding moment In the plane food and movies were great as well new movies and vege option Just the online checking was not working but its definitely not a big deal as you can do it at the airport
L

Awesome food and super Punctual

short trip from Venice to Madrid Traveled business so I cannot asses for non-business But the food was AMAZING keep doing that great of a job Iberia and I ll catch you again next month The whole experience was actually very good A very punctual airline and the crew was professional It took me a bit to check in not sure what the issue was But all else was fine
D

TOP Claim Management

I was denied boarding ZRH-MAD missed my connection flight MAD-BOG and was rebooked via LHR to BOG on a flight which arrived 12 hours later as originally planned After sending Iberia the claim they just took 4 days to reply and after the 6th day I received a message that they already refunded me EUR 600 00 OUTSTANDING SERVICE
M

This was absolutely the best airline

This was absolutely the best airline The customer service was so great The airlines employees were beyond professional and kind The plane was very clean and new The food was the best i have ever eaten on any airline I wish I could get the recipes You will not be hungry two full delicious meals and the snacks to die for Go hungry Went from Madrid to Jfk American airlines should take lessons from Iberia airlines I do not understand how anyone can give them less than 5 stars

About Iberia

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Frequently Asked Questions

Iberia.es is the official website of Iberia, the national airline of Spain. It serves as a comprehensive digital travel platform where users can book flights, hotels, and rental cars. The site also provides tools for managing existing reservations, including online check-in, seat selection, and flight status updates. Additionally, it offers detailed destination information, access to the Iberia Plus loyalty program, and resources for services like Iberia Cargo and Iberia Express.

Booking a flight on Iberia.es is facilitated through a prominent booking engine on the website. You can search for one-way, return, or multi-city itineraries. Simply enter your departure and arrival cities, travel dates, and passenger details into the search fields. The system will display available flight options, allowing you to select your preferred fare and complete the booking process securely online.

Iberia Plus is Iberia's frequent flyer program. Members can earn and redeem Avios points for flights, upgrades, and other rewards. On Iberia.es, members can log into their Iberia Plus account within the 'My Trips' or dedicated loyalty section to track their status, view Avios balances, manage bookings linked to their account, and explore redemption options across the oneworld alliance network.

Iberia offers several travel classes, including Economy and Business Class, with specific amenities for each. Detailed information on seat configurations, in-flight services, dining options, and lounge access associated with each class is comprehensively outlined on Iberia.es. This information is typically found in sections describing the travel experience or when selecting a fare during the booking process.

You can manage an existing booking by accessing the 'My Trips' section on Iberia.es. You will need your booking reference and the passenger's last name to retrieve your itinerary. From there, you can make changes to your booking, select seats, add extra baggage, and check in online during the designated check-in window prior to your flight departure.

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About Iberia

Iberia: Spain's Flag Carrier Connecting the World

Iberia.es serves as the official digital gateway to Iberia, the national airline of Spain and a cornerstone of global aviation. The website functions as a comprehensive travel platform, offering users a seamless experience for booking flights, managing trips, and accessing a wide array of travel services. As a member of the International Airlines Group (IAG) and the oneworld alliance, Iberia leverages its extensive network to connect passengers across Europe, the Americas, Africa, and beyond, with Madrid-Barajas Airport serving as its primary international hub.

Core Functionality and User Experience

The website is designed with a clear, user-centric focus. The primary booking engine is prominently featured, allowing customers to search for and book flights, hotels, and rental cars. Users can search for simple one-way or return journeys, as well as more complex multi-city itineraries. Beyond booking, the site provides essential tools for managing existing reservations, including online check-in, seat selection, and flight status updates. A dedicated section for "My Trips" enables passengers to view itineraries, add services, and make changes with ease.

Destinations and Flight Network

Iberia.es highlights the airline's robust route network. Detailed destination guides offer travelers insights into numerous cities across Spain, Europe, Latin America, and other international locales. This content is valuable for both planning and inspiration, often featuring information on local attractions, culture, and practical travel tips. The airline's strong presence in Latin America is a particular point of emphasis, reflecting its historical and strategic importance as a key bridge between Europe and the Spanish-speaking Americas.

Loyalty Program and Customer Services

The Iberia Plus frequent flyer program is deeply integrated into the website. Members can log in to track their status, manage Avios points, and explore redemption options for flights and upgrades. The site also thoroughly outlines the different travel classes offered, from Economy to Business Class, detailing the specific amenities, seat configurations, and lounge access associated with each. Comprehensive information on baggage policies, special assistance, travel with children, and other customer service protocols is readily accessible, helping passengers prepare for their journey.

Additional Resources and Corporate Information

Iberia.es extends beyond passenger travel to serve as a hub for broader services. It features sections dedicated to:Iberia Cargo:Detailing the airline's freight and logistics solutions.Iberia Express:Providing information on the low-cost subsidiary for short and medium-haul routes.Corporate Programs:Outlining services for business travel and meetings. Furthermore, the site includes a newsroom, information on sustainability initiatives, and details about the company's history and fleet, presenting a complete picture of the Iberia brand.

Conclusion

In essence, Iberia.es is a robust and multifunctional portal that effectively supports every stage of the travel journey. It combines efficient booking tools with rich informational content, all while showcasing the airline's identity as a modern, customer-focused carrier with deep Spanish roots. For anyone planning to fly with Iberia or through its Madrid hub, the website is an indispensable resource for information, booking, and travel management.