

Based on authentic user experiences
Satchel Tineo
6727 reviews
N/A
1 year ago
Did not receive my package twice from
Did not receive my package twice from this site customer service is terrible and blame carriers for their problems
6727 reviews
N/A
1 year ago
Chaotic Company Chaotic Communication
Personally I would never buy from them again I just found their whole process communication and return policy chaotic For starters I purchased the same swimsuit in two different sizes to see which would fit better Apparently I purchased the items during a sale they were having I didn t realize it because I didn t put a coupon or discount code in at checkout What s frustrating is that I can t return the swimsuit because I purchased it on the sale so now I m stuck with two of the same swimsuits It s weird because I never elected to be apart of the promotion I also purchased the items and paid for express shipping The swimsuits came on time in 3 days but I didn t receive communication about the package being sent or through the route system you pay at checkout until I emailed them first All of that to say do yourself a favor and purchase from a company that s less hectic and fair when it comes to their return policy especially if you re a shopper like who likes to try different sizes of the same thing to see what s better I rather pay more for fluidity and convenience then be stuck with something o don t need I know that when you typically buy things on a promotion you can t return it which is why I had no interest in doing that Also beware that even if I could return it I would have to pay for my own label and they have a 50 restocking fee Not five stars but 5 thumbs down for this company
Mackenzie Johnson
6727 reviews
N/A
1 year ago
There costumer service is terrible and items are missing
There costumer service is terrible To be honest I never give reviews or complain bc I usually read the fine print but I did slack on reading the return policy with this company I don t return stuff when I order things online anyway but there return policy let s me know that they do not care about there costumer service I received my package but as stated on there website if PACKAGES are missing or stolen they are not responsible My problem is I received the package but did not receive a pair of shorts that I ordered which was not stolen from the package they simply didn t put my item in the bag Which makes that no one s fault but theirs Yet the continuously send me an email stating for me to figure it out with the shipping company Personally I don t care anymore but just a note that if you spend money here and don t receive items and if you items do not fit they do not care You won t get your items and you cannot make any exchanges They make it nearly impossible
Shanice M
6727 reviews
N/A
1 year ago
Bad costumer service
Bad costumer service If you buy a swimwear and it doesnt fit Just know if you are being a swimsuit and it does not fit it will cost u less to throw it away After being 8 items last week 2 of them didnt fit so i decided to return the two that cost a total of 20 After returning i only got back 5 in store credit Costumer service was very rude and the company straight up robbed me Would never shop here again
Kammy Kam
6727 reviews
N/A
1 year ago
Buyer Beware
Customer service is non-existent The company comes across as fraudulent I have never received a notice from the post office that my item was lost or damaged in transit ever In this instance I received a notification that my item shipped A day later I received an email advising my item did not actually ship and the item that I ordered was actually out of stock I select a new item and am told again that my item has shipped The package arrives empty I reach out to their customer service team takes them 1 week to respond The person tells me to order something else since the original item is also out of stock No thanks I would not refer anyone to or purchase from this company Does not seem reputable Had to file a dispute to get my little 30 refund
Johanne
6727 reviews
N/A
1 year ago
Terrible customer service
The product is fine for the price The one star is really for the poor customer service I received the email stating that my item was shipped When I tried to track it about a week later I realized that the item wasn t moving When I contacted customer service they were less than helpful and tried to cover the fact that the item was never shipped until I inquired about it on top of that the rep was extremely defensive I get that things happen and people make mistake but be upfront about it and offer a solution This is customer service 101 if you re in that field this is a must
Tee
6727 reviews
N/A
1 year ago
stealing money
I ordered a swimsuit months ago during one of their big sales In my orders it says UNFULFILLED I paid for them and it was never shipped I emailed customer service and she tells me it s nothing that they can do because so much time has passed So I email them again for clarification and she says they can t even give me store credit for something that clearly hasn t been completed I will never order from them again BEWARE they will run with your money
Somali W
6727 reviews
N/A
1 year ago
Icon swim is one of the worst companies
Icon swim is one of the worst companies I have ever dealt with I spent nearly 300 on swimsuits paid for expedited shipping my package gets lost in transit and I never received a reimbursement UPS has told me multiple times that Icon Swim received the money and was supposed to send it to me They never did It has been 6months I have never seen anything like this before the customer service rep is terrible her name is Tierra H For this to be a black owned business I WILL NEVER ever shop here again and I will be sure to tell my subscribers friends and family to not shop Icon Swim
Cat
6727 reviews
N/A
1 year ago
Terrible service
I ordered 80 worth of swimwear and coverups to match I never received notification of shipping Only order confirmation 2 weeks went by and I reached out to customer service It takes them one week to respond Email only no phone service She says my package was shipped and delivered a week and half ago She sent me a tracking number A package was never received I asked her to send me a receipt to submit for a claim and never received a response I m out of 80 And received nothing Not even a receipt to file a claim
Shanice M
6727 reviews
N/A
1 year ago
Poor customer service
Poor customer service Ridiculous return policies Paid 20 for 2 pieces that did not fit Even though i got other swimwears from same company that fits AND i was only given 5 after returning Avoid this company Toral scam