Iconswim Reviews

There costumer service is terrible and items are missing

There costumer service is terrible To be honest I never give reviews or complain bc I usually read the fine print but I did slack on reading the return policy with this company I don t return stuff when I order things online anyway but there return policy let s me know that they do not care about there costumer service I received my package but as stated on there website if PACKAGES are missing or stolen they are not responsible My problem is I received the package but did not receive a pair of shorts that I ordered which was not stolen from the package they simply didn t put my item in the bag Which makes that no one s fault but theirs Yet the continuously send me an email stating for me to figure it out with the shipping company Personally I don t care anymore but just a note that if you spend money here and don t receive items and if you items do not fit they do not care You won t get your items and you cannot make any exchanges They make it nearly impossible

Bad costumer service

Bad costumer service If you buy a swimwear and it doesnt fit Just know if you are being a swimsuit and it does not fit it will cost u less to throw it away After being 8 items last week 2 of them didnt fit so i decided to return the two that cost a total of 20 After returning i only got back 5 in store credit Costumer service was very rude and the company straight up robbed me Would never shop here again

Buyer Beware

Customer service is non-existent The company comes across as fraudulent I have never received a notice from the post office that my item was lost or damaged in transit ever In this instance I received a notification that my item shipped A day later I received an email advising my item did not actually ship and the item that I ordered was actually out of stock I select a new item and am told again that my item has shipped The package arrives empty I reach out to their customer service team takes them 1 week to respond The person tells me to order something else since the original item is also out of stock No thanks I would not refer anyone to or purchase from this company Does not seem reputable Had to file a dispute to get my little 30 refund

Terrible customer service

The product is fine for the price The one star is really for the poor customer service I received the email stating that my item was shipped When I tried to track it about a week later I realized that the item wasn t moving When I contacted customer service they were less than helpful and tried to cover the fact that the item was never shipped until I inquired about it on top of that the rep was extremely defensive I get that things happen and people make mistake but be upfront about it and offer a solution This is customer service 101 if you re in that field this is a must

stealing money

I ordered a swimsuit months ago during one of their big sales In my orders it says UNFULFILLED I paid for them and it was never shipped I emailed customer service and she tells me it s nothing that they can do because so much time has passed So I email them again for clarification and she says they can t even give me store credit for something that clearly hasn t been completed I will never order from them again BEWARE they will run with your money

Icon swim is one of the worst companies

Icon swim is one of the worst companies I have ever dealt with I spent nearly 300 on swimsuits paid for expedited shipping my package gets lost in transit and I never received a reimbursement UPS has told me multiple times that Icon Swim received the money and was supposed to send it to me They never did It has been 6months I have never seen anything like this before the customer service rep is terrible her name is Tierra H For this to be a black owned business I WILL NEVER ever shop here again and I will be sure to tell my subscribers friends and family to not shop Icon Swim

Terrible service

I ordered 80 worth of swimwear and coverups to match I never received notification of shipping Only order confirmation 2 weeks went by and I reached out to customer service It takes them one week to respond Email only no phone service She says my package was shipped and delivered a week and half ago She sent me a tracking number A package was never received I asked her to send me a receipt to submit for a claim and never received a response I m out of 80 And received nothing Not even a receipt to file a claim

Poor customer service

Poor customer service Ridiculous return policies Paid 20 for 2 pieces that did not fit Even though i got other swimwears from same company that fits AND i was only given 5 after returning Avoid this company Toral scam