Ilovehue Reviews

STAY AWAY - SCAM - scammy drop shippers

This company taught me to look at reviews first before purchasing SCAM I ordered two lamps saw how cheap they were and wanted to return the day I received them They told me I can return- but I have to send it to that long address in China I m confused the website says they re Los Angeles based I m even more confused because they don t tell you their return shipping is anywhere in China and not LA or even America I tell them they can t do that- they don t warn users about anything Their website lies They told me they ll talk to their fulfillment team Apparently now after days of waiting again and following up they said they can t do a return because the items I bought were on sale Well guess what their website is perpetually in a sale every single day So now it s impossible to return Eventually I found out they are using a company called Shopify I tried reaching out to their customer service which seems to only help people who operate a business through them When I finally did reach a person after days of trying they told me to dispute my claim so that s what I did I provided all the information to my bank and they built a case and I got my refund that way I have asked ilovehue for their business address several times as well as the name of the person I was communicating with Without that info it makes it hard to report a company that scams people They have not answered any emails of mine asking for their business address I genuinely believe any good review on this company has been made by them to hide how awful they are STAY AWAY Response I have reached out and my emails have been ignored I was told I can have a refund and then denied Your website is forever in a sale making it impossible to return any items I have all the evidence I need for this issue including your response now Following up again Reached out about this ensuring I ll get a courtesy refund and never heard back Lol

Complete garbage

Complete garbage Do not order the nightlights unless you expect a piece of plastic that doesn t even work

My warning about ilovehue

Good business is customer support working products and follow through This has not been that I love the mushroom lamp that arrived but there was a manufacturing defect where this particular lamp nearly immediately stopped working despite my care for it Not good for a 70 lamp and that s half off The company returned my emails finally after a second attempt at contact saying there was a back order but would ship me a replacement later The original lamp was sent from china not directly from this company so I didn t understand but I was happy they offered a new one without being asked I ve followed up past that 3 week timeframe they gave for the back order issue but I haven t heard from them The website literally says the number of lamps available so the back order information comes across like an excuse Otherwise why not follow up and communicate this with me so I m not in the dark asking for follow through on what was said offered Also auto replies were sent to me somewhat contradicting what was said in previous emails with a real person It s confusing disorganized and just a general mess It s clear they are purposely ignoring my emails at this point Beware

Scam non-U S -based company

Trash Received lamp which leans sideways and has a very dim light When asked for return address was told by this supposedly LA-based company to return to 3rd Floor Building 2 Baiwei Industrial Park No 170 Xiangshan Road Qinghuang Village Qingxi Town Dongguan City Guangdong Province enter from the main door and keep to the left SCAM Do not order from this company Update 10 1 2024 The lamp now does not turn on at all Regardless prior to this I disputed the transaction with AmEx who credited my account resolving it that way If all else fails which it will with this company contact your credit card company for resolution

Scam on return policy

I purchased a lamp at what seemed to be full price When the lamp arrived it seemed cheap and like one I could have bought for 1 3 of the price on Amazon I just didn t like it When I asked about returning they informed me because it was on sale that I couldn t return it because I had purchased it at a significant discount NOWHERE was this listed when I purchased the lamp that it was a final sale I went back to the website and it says everything is 50 off There is nothing listed on their current website that implies purchasing their products at 50 off is a final sale And is that a sale if everything is always the same sale price Customer service is not replying to my emails DO NOT PURCHASE from this company

140 PLASTIC LAMPS SCAM

Terrible company falsely advertising items as luxury and their lamps are literally plastic You can buy the same mushroom lamp on amazon for cheaper and they actually offer returns This scam of a company claims to have limited stock to pressure you into buying and list items on sale when they have a warehouse full and the sale is just so you CANNOT RETURN the item DO NOT SHOP HERE - customer service was also highly unaccommodating with the poor experience Its all a ploy to have you spend too much money on fake ass stuff AVOID AT ALL COSTS

This company takes your payment but

This company takes your payment but does not fulfill them It s been 25 days since placing the order but they don t respond to your emails I have contacted them multiple times about this but no response They responded once saying Contacting courier Please stay away from this scam company

Cute lamps

Cute lamps all around Got the mushroom wall lamp and can say everyone who s been over to my house has brought it up

I was skeptical after finding their

I was skeptical after finding their products from their TikTok never know if a company is legit but my little night light from them is so lovely and came in the cutest packaging Plus a freaking 10-year warranty Unheard of Would def recommend