In2moto Reviews

Motorcycles Scooters for Sale New and Used

4.31
29 reviews
Great Rating
Based on 29 user experiences

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AI Review Summary Based on 29 reviews

Customer experiences with In2moto are sharply divided, with a majority reporting exceptionally positive interactions and a significant minority reporting deeply negative ones. Many customers praise the staff, particularly Colin, Steve, Nathan, and Mike, for being friendly, knowledgeable, honest, and providing excellent, pressure-free service. Positive reviews frequently highlight smooth transactions, efficient bike delivery, and helpful after-sales support, including prompt repairs and part replacements. However, a cluster of negative reviews consistently criticise poor customer service, describing staff as rude, arrogant, and making customers feel like a nuisance. Specific complaints include being spoken down to by engineers, experiencing shocking service during repairs, and facing long delays for parts sourcing. The overall satisfaction is polarised, with highly satisfied customers planning repeat purchases and highly dissatisfied ones advising others to avoid the company entirely.

What customers love
  • Efficient and timely delivery of purchased
  • Smooth, straightforward transactions and part-exchange deals
Common concerns
  • Long delays in sourcing parts and
  • Engineers speaking down to customers and
  • Shocking service quality leading to customers

Last updated 4 months ago

J

Great service just bought my new bike

Great service just bought my new bike from these guys took my bike in px was a flawless transaction
S

Went in for my bike to be serviced last

Went in for my bike to be serviced last week found the staff very informative and helpful and in response to the bad reviews I found the beardy one Colin by the way very chatty and helpful must be a hard job nowadays with all the covid rules and laws
R

Great Service Again

Took my bike in for a service today but unfortunately had an off at a roundabout on diesel on the way there The guys were superb when I got there checking I was ok doing everything they could for me Service done excellently and a list of parts I needed for the bike to make it as new again produced with essential part highlighted I was even given a discount code if I wanted to order the part myself Great service again at what is a hard time to be in business
J

Great service buying my Ducati 748

Great service buying my Ducati 748 steve kept me updated throughout the process bike arrived and is all good thanks
A

Great service would happily buy from here again

Great service lovely bikes Steve is a true professional I bought a Hyosung GV650P lovely cruiser from in2moto and the sale service test ride and delivery was a total pleasure completely effortless and I was under no pressure at any stage Will definitely look to use in2moto for my next bike as well
R

Happy Customer Just purchased a second hand bike from

Just purchased a second hand bike from this company dealt with Colin and found him very helpful and very knowledgable the whole transaction was slick and easy Even a week after collection a slight battery problem was checked and battery replaced immediately I can t understand the negative undeserved reviews from some I would certainly recommend these guys and use them again in future
T

Really good experience

Really good experience from start to finish bought a new royal Enfield and could not be happier with it Customer service was great and I was a pest checking what was going on and trying to get a delivery date They were always honest and professional their knowledge is outstanding and I will use them again
M

A first class dealership

A first class dealership I bought a leeway easi mini well presented and demonstrated the features to me in a good manner well done
A

Top class service

Just bought my Royal Enfield Classic 350 from In2moto in Warrington Great service from these guys Initially spoke to Steve and then Mike sorted everything from the ordering to the setting up I wanted the gear lever raising and the guys in the workshop sorted it straight away My friend also purchased his Meteor 350 from here and is equally pleased with the service They stock a comprehensive range of bikes so if you re looking for a new bike check them out
J

Cool helpful staff

I was undecided should I go for an Interceptor 650 or a Triumph Bonneville Street Twin Had a test ride on one of their second hand Interceptor s and enjoyed every minute Yes there is a difference between 47 64 bhp and with the Interceptor you have to use all six gears The staff at in2moto were completely cool absolutely no pressure I bought the bike there and then and it was ready within a few days They even fitted some aftermarket parts I had bought from Hitchcock s without charge When working out the bill every effort was made to shave a bit off here and there I ended up a very happy customer with what I thought was a good bargain The Triumph will of course allow you to get into trouble but the Royal Enfield will essentially do the same job but more sensibly and more importantly at a good 3 000 less Both bikes have very similar classical looks Enfield made in India and has been for over half a century and Triumph made in Thailand Both bikes are top quality machines It was the approach from the staff at in2moto that impressed me they also sell second hand Triumphs if that is your bag Go and talk to them

About In2moto

Motorcycle and Scooter Dealer at Warrington We offer Motorcycles and Scooters New Ex Demo and Used All styles and sizes with Finance Servicing and Delivery

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