In2moto Reviews

Motorcycles Scooters for Sale New and Used

4.31
29 reviews
Great Rating
Based on 29 user experiences

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AI Review Summary Based on 29 reviews

Customer experiences with In2moto are sharply divided, with a majority reporting exceptionally positive interactions and a significant minority reporting deeply negative ones. Many customers praise the staff, particularly Colin, Steve, Nathan, and Mike, for being friendly, knowledgeable, honest, and providing excellent, pressure-free service. Positive reviews frequently highlight smooth transactions, efficient bike delivery, and helpful after-sales support, including prompt repairs and part replacements. However, a cluster of negative reviews consistently criticise poor customer service, describing staff as rude, arrogant, and making customers feel like a nuisance. Specific complaints include being spoken down to by engineers, experiencing shocking service during repairs, and facing long delays for parts sourcing. The overall satisfaction is polarised, with highly satisfied customers planning repeat purchases and highly dissatisfied ones advising others to avoid the company entirely.

What customers love
  • Efficient and timely delivery of purchased
  • Smooth, straightforward transactions and part-exchange deals
Common concerns
  • Long delays in sourcing parts and
  • Engineers speaking down to customers and
  • Shocking service quality leading to customers

Last updated 4 months ago

S

Great service From Colin at sales and

Great service From Colin at sales and Nathan in accounts perfect transaction on part ex and Purchase on a New Royal Enfield 5STAR WELL DONE IN2 Moto
H

Great service and great staff

Nathan was straight forward and easy to deal with There was no sale pressure or bull Great experience buying my new bike
A

Great experience

Picked up my new bike today px my old bike as part of the deal Experience was excellent Straightforward process by great and knowledgeable staff at a fair price I ll definitely use these guys again
M

Good customer support and service

Just bought my second bike from them today Nathan was brilliant and was able to talk me through the bike all the features all the controls and kept me updated throughout the process
P

Very easy transaction a pleasure to

Very easy transaction a pleasure to deal bike came within 4 days and in excellent condition cheers Nathan
S

Recently purchased a Royal Enfield

Recently purchased a Royal Enfield Meteor 350 from In2Moto Exerlent service Nathan handle very thing including the hand over of the new bike explaining in detail how everything works which is normally lacking in most dealership This is not the first time I have purchased from In2Moto nice to see that things haven t changed Go and see for yourself you won t be disappointed Fully Recommend Barrie North Wales
I

Best motorbike shop ever

Best motorbike shop ever Not sure why a few other people reviews were negative My experience with these great guys was v v positive No pressure sales atall v friendly and v professional all round I got an excellent bike for an excellent price saw same bike with higher mileage AND higher price tag They let me even pay for it in installments at no extra cost atall Then wen id eventually paid for it but couldn t collect it for another cpl v weeks I offered them some for storage fee s They said no fees required atall just bring us plenty of chocolate biscuits lols I still owe them the chocolate biscuits And they haven t sent the heavies round to my address to collect said chocolate biscuits phew Nor bailiffs from the chocolate biscuit maffia Massive thanks to mike n Nathan aswell n the rest of the team all of whom were v friendly I will almost definitely be buying my next bike from them n i v strongly suggest anyone reading this checks out there huge collection of used AND or new bikes In a nutshell would i recommend this motorbike shop to anyone or my friends Then yes most definitely yes Just remember to take plenty of chocolate biscuits
H

Nathan was absolutely brilliant

Nathan was absolutely brilliant Great knowledge advice on all bikes and equipment Even delivered my new bike to my door himself
P

In2moto was brilliant from start to

In2moto was brilliant from start to finish I was enquiring about buying my first bike and I was lucky enough to talk to Nathan who is extremely knowledgeable on bikes and accessories for them also he s very friendly helpful and nothing is to much trouble for him he even delivered my bike for me Customer service here is 5 I ll definitely be looking here first for my next bike Thanks very much for all your help Nathan top man

About In2moto

Motorcycle and Scooter Dealer at Warrington We offer Motorcycles and Scooters New Ex Demo and Used All styles and sizes with Finance Servicing and Delivery

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