Invacare Reviews

Bad customer service supply issues

I bought a brand new mobility scooter in August 2021 In January 2023 the brake and clutch seized and replacement parts ordered Parts were promised for delivery in Feb March April May and June Every month the date came and went and the promised delivery date was not met During this time I was housebound as I rely on my scooter to get out I spoke to Invacare several times and was told there was nothing they could do I asked if they could loan me a scooter and was told that they are not able to do that A mobility scooter is not something we have for the fun of it it is a necessity but no one at Invacare seemed troubled by this I asked why they were continuing to sell new scooters if they cannot supply the parts for them they said that they can get hold of the parts to which I replied obviously not as I have been waiting 5 months I spoke repeatedly with the local dealers who I cannot praise enough and they said that they are reluctant to purchase any further products from Invacare due the the problems supplying replacement parts If I was in the market again for a scooter this is a company that I would avoid

Avoid this company

Please be advised to avoid using this company One of our resident is using Azalea Wheelchair and the armrest side snap making the wheelchair unsafe to use Likely resident didn t fall out Unfortunately the resident cannot use an ordinary chair and we have contacted Invacare for spare parts However they only supply parts to the NHS and we are currently seeking alternative sources Until then the resident will have to remain in bed for 20 days till part will arrived from other sources It is disappointing that Invacare is unwilling to assist outside of the NHS causing unnecessary inconvenience for our resident despite this is manufacture fault Reported to MHRA

Disgusted

Recommended by Invacare to source a motor from their specific distributor in Stratford upon Avon in order to power my wife s Invacare Azalea wheelchair I immediately paid the distributor in full 1200 for the motor Nine weeks later it still has not been delivered The distributor Active Mobility Limited blames Invacare and Invacare blames the distributor I am sitting in tbe middle with no motor and a very heavy wheelchair to push I decided to serve SUBJECT ACCESS REQUEST notices on both and await their replies Disgusted

Bret you should have never crossed me doh

Yeah it s obviously some sort of front or fake The guy Brett quote on quote that I talk to you no matter what it was that I asked about he d say oh we don t we don t sell that we don t sell them so I sent a screenshot of it and then he says oh we don t have that available and I said then why the heck is it on your website and he says for demonstrate a purposes Except for he spells purposes like this purpases like what That s not even a typo that s literally how someone tried to spell it So then I asked for a basic scheduled maintenance for one of the concentrators I have and he says we don t have that model LOL I download the transcript and emailed it to myself I also take screenshots of the conversation if anybody would like to see please email me at sjm6815 at protonmail com and please make the subject something of relevance like in the care chat screenshot photo is something like that

I have their hoyer lift

I have their hoyer lift The hydraulics quit working after less than a month I believe we used it less than 20 times The lift goes up but will not come down We made contact for repairs and continually get sent to the answering service and have not heard back I m bed bound without the hoyer lift so that is why I bought it I m sorry it s nothing but an overpriced hydrolic jack