Jackhenrygroup Reviews

I saw a car on Auto Trader that I fell in love with when I contacted Jack Henry I was promised 3 times by different staff that the sales team will reach back to me by the end of the day I heard nothing I then checked the Auto Trader website later in the day to find that the advert for the car had been taken down I phone them the next day to get the response Yeah the car was sold that s why no one phoned you back That is terrible customer service UPDATE After being emailed by the owner of the business after they read this review they explained to me that they work with a skeleton crew on Saturdays don t know why pretty busy day anyway they explained to me the amount of offers they received for the car was too much to handle so they removed the car advert from Auto Trader I respect their decision What I don t respect is empty promises wasting my time waiting for a phone call that never arrived If they told me that they were busy then I would understand the late contact who as a customer am I supposed to know this Anyway they kindly asked me to update my review and there it is Strong potential for the company if they tell the customer how it is don t sugar coat it

Recently bought a Alfa Spider from JH previously bought my wife a car from them and had a good experience so had no doubts about buying from them again - however the outcome was very disappointing Not sure if it is the company or the salesman I dealt with - Robert Ashton who is the culprit When I viewed the car no mention that there was no spare key 600 from dealer and after more than 5 weeks no new V5 which indicates to me that they hadn t notified DVLA of the change of ownership I contacted Robert about these points via telephone and email but no response from my last email I managed to find a route to get a secondhand key reprogrammed at about a sixth of the dealer cost - asked JH via email to pay for just the reprogramming as a gesture - no response Won t be using this company again - have lost faith in them but on a positive note - the vehicle delivery guy was excellent

Dealings with Jack-Henry Group was good until I received the car and found out I had been sold a car that was not up to scratch I was exporting this car to New Zealand Being on the other side of the world I was relying on the integrity of Jack-Henry Group In fact their reviews was the main reason I approached them They were very helpful sending photos and videos of the car but none of the underneath of the car It was a RRS SVR 2021 and had only done 15k miles I asked them to confirm under the car was good and was assured this was the case The deal was done and the car shipped to NZ When it arrived NZ compliance processed the car and failed it due to structural rust and also under limit brake rotors Jack Henry tried to tell me it would pass MOT in the UK Regardless as you can see from them photos for a near new 2021 15k miles car this was in very poor state I had to spend thousands of pounds to rectify Jack Henry offered 432 less than 25 of what I had to pay to fix Be very wary if you are not able to inspect the cars I wouldn t trust Jack Henry Group not to take advantage I would never have purchased this car had I seen the amount of rust Jack Henry just responded to my google review saying the rust is due to the shipping Seriously 6 weeks in a container causes this amount of rust Amazing brand new cars from the factory don t turn up all rusty Two stars instead of one simply as they did respond and prior to this issue they were good to deal with Can t seem to add photos to this review Car was purchased in July After months of communications Jack confirmed their best offer of compensation Dec 2nd 2024