Jekyllandhide Reviews

Updated Customer service contacted post original review and an alternate wallet sent Though its better than the original by a long way as the original was shocking Front pocket on the alternative however too tight to fit a card told it will ease over time but not sure how if you can t use it Main compartment feels ok at present So all in all certainly a lot better than original wallet though it won t be my intended daily driver for commuting and will have to look elsewhere

Product arrived on time although I had to ask a question before ordering as the description was vague When the product arrived the answer I was given to the question turned out to be completely incorrect The product is good quality the leather studs and zips are all well made and feel solid There are no issues externally although the internal divider is poor - it slides around all over the place and gets in the way more than it helps

Stiches under a shoulder strap started coming off after couple of weeks I emailed the customer service Exchanged couple of e-mails with them They offered to send a new backpack which is not in the color I purchased Wanted to check whethere there is an option to deliver the color that is available on SA site haven t received any response in months now Very disappointed having in mind the item was promoted as luxurious high quality Never experienced such customer service Edit new backpack arrived today Hope the sholder straps will be sturdier

Ordered a bag have had 2 previously very good this bag came with a missing zip I emailed to request one be sent They responded promptly apologising and said they would send a zip immediately 10 days later still no zip Not good when you pay a significant amount of money for a bag Bags are great quality so hopefully this is just a blip on their partUpdate 2 1 2 weeks later after having no joy with customer services someone higher up picked up my complaint and sent me a new bag and a small gift Still disappointing it took so long but a happy customer now

I had a disappointing experience with Jekyll Hide s delivery service Despite placing an order well in advance of Christmas the process took far longer than the advertised timeframes due to lengthy personalisation and delivery delays The unclear and overly optimistic delivery estimates left little room for error resulting in a stressful and unsatisfactory experience While the product itself may be fine the service and communication left much to be desired I would hesitate to order again unless the timelines were improved or made more transparent

I placed an order on the 11th of December from Jekyll Hide expecting my item to arrive comfortably before Christmas based on their delivery estimates Unfortunately the actual timeline pushed to the maximum end causing unnecessary stress When I raised my concerns their response felt quite inadequate as it seemed to point out what I should have done differently rather than addressing the issue I hope they improve their communication and provide more accurate estimates in the future in order to reorder from them

Good quality but small

There is a lot of room for Jekyll and Hide to improve their customer service I bought a bag the stiches under a shoulder strap starts coming off I emailed them a week later I informed them I was about to contact consumer affairs They replied and said my email went in their spam Then they said I must pay return postage if I want to have the bag repaired I will contact fair trading And obviously Jekyll and Hide has lost my trust You will make a purchase at your own risk their customer service is not ready to look after you Yes it is correct I have received your email It looks promising I will update the issue as it progress Thank you Updating As soon as I asked Jekyll and Hide for their courier s details they stopped responding now another week passed Stop Hide ing from your customers that s not the smart way to do business BTW I will apply to fair trading either on Friday 15th March or this weekend Very disappointing indeed New update Thank you for sending me the new bag I have received it It looks better I appreciate the fact that you have sent the replacement bag before retrieving the faulty one It shows a strong will to rectify the situation And thank you for your trust I will contact you to return the original bag Have a good one

Ordered a personalised passport holder for a friend s birthday Lovely quality and well packaged I ve ordered a few items previously and they were just as good On this occasion I got caught in the middle of a busy Black Friday promotion and left it late for my friend s birthday I messaged customer services and pleaded to be fast tracked they obliged and sent it by UPS so that it arrived in time for my friend s birthday 5 for quality and service from me

Quality product exactly as described on the website I would definitely shop again from J H I would have given a full 5star review if it was not for the choice of Evri service for delivery They had no communication and they left the parcel at the doorstep in full view from street while I was not home