AI Review Summary
Based on 27 reviews
Multiple reviews report persistent issues with customer service and unresponsive staff. Several members experienced illegal charges and difficulty canceling contracts. While some note decent equipment, others highlight poor maintenance and broken amenities like showers. Overall, satisfaction is low due to these operational problems.
What customers love
- Good equipment
Common concerns
- Poor customer service
- Illegal charges
- High pricing
Last updated 2 days ago
T
thomas miles
I want to like it but the reality is - Quite a bit of the equipment is now rather tired and needs some repairs replacement - Showers have been out of action for about 3 months and no date for a fix The level of contact about progress on fixing the showers is almost zero - Many of the lockers are permanently locked or the numbers on the locking dials have seized up and don t move Overall it just isn t worth the price and despite only being a member for a few months I m already looking for somewhere else
D
davecardenas
No value for money
The gym provides what I need and is neatly located next to Schottentor subway stationThe downside however is that equipment is often broken and therefore unusable This applies to both the rowing machines and stationary bikes that I often use and it takes forever to get it fixed On the stationary bike the multimedia portal is not accessible which means no watching tv during my workout It s a minor inconvenience but what is shocking is that the issue was raised and supposedly taken up the chain but not addressed for months Another thing with the stationary bikes is that there are so few that they tend to often be occupied One of them has at the time of writing been broken since last week and has yet to be fixed I will keep going to the gym because of its convenient location and because I need to train On top of that I m supposed to provide my own towel for working out and the shower some gyms that cost significantly less in monthly fees provide towels free of charge so where exactly is my money going However this gym does not provide anything resembling value for money For a sizeable 100 Euros per month I expect a perfect gym experience every time and this is most definitely not it
Looking for Johnreed alternatives? We've ranked 20+ similar companies by reviews.
View All Alternatives