K
keith
Excellent products and service plus
Excellent products and service plus easy to manage account
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AI Review Summary
Generated from 134 reviews
Customers find Juvela reliable for delivering gluten free products with good quality bread and helpful service. The ordering process is generally easy and delivery is timely, though some users experience damaged or incorrect items. Several recurring issues include damaged packaging, missing items, and poor after sales support. Some reviews mention dissatisfaction with product sweetness, limited customization, and occasional subscription problems.
What customers love
- Gluten free quality
- Fresh bread
- Helpful staff
- Easy ordering
Common concerns
- Limited customization
- Missing items
- Poor after sales
Last updated 4 months ago
M
MrsG
Easy to order via online account
Easy to order via online account Delivery via dpd always reliable
T
telephone crazy
my bread is always delivered on time
my bread is always delivered on time and is very fresh thankyou
L
Linda Rigby
My husband loves the juvela products
My husband loves the juvela products He is coeliac and says the juvel products surpass other brands The company is very reliable and the goods always arrive on time
M
Mrs Dawn Burt
Excellent company
Excellent company to deal with Good products
J
Jackie
Cannot get Juvela on prescription
Cannot get Juvela on prescription so pleased for this service
N
Nora Thorne
On time in perfect condition nice
On time in perfect condition nice person very polite
E
Elizabeth Hyde
Very prompt attention
Very prompt attention quick delivery from a pleasant man I am very grateful to have found Juvels and don t have to trail round the supermarkets
M
MRS J STEPHENS
Fresh bread rolls subscription box
My Juvela subscription box is always delivered on time even if I have made some last minute changes I m given a 2 hour slot when it will be delivered so I can take it in and put everything in the freezer
T
Trevor Sage
Have been using Juvela for years
Have been using Juvela for years pleasant and helpful people to deal with diagnosed Ceoliac 15years ago no taste no sense of smell to make matters worse so texture of the bread is important Does not turn to mush in your mouth unlike most of the supermarket offerings
About Juvela
Juvela: Delicious Gluten Free Foods Delivered to Your Door
Juvelais a UK-based provider of high-quality gluten free foods, operating from Liverpool at 19 De Havilland Drive, Liverpool L24 8RN. The company specializes in delivering delicious everyday gluten free essentials directly to customers, offering products available on prescription or for direct purchase through their online shop at juvela.co.uk.
Certified Gluten Free Products
All Juvela products are certified by Coeliac UK, carrying the trusted Crossed Grain trademark to ensure they are safe for people living with coeliac disease. The company works closely with Coeliac UK, a charity dedicated to supporting individuals who need to maintain a gluten free lifestyle, providing independent advice and resources.
Gluten Free Bread and Flour Mixes
The core of Juvela’s offering includes gluten free bread and flour mixes designed specifically for those with coeliac disease. Their product range focuses on everyday essentials that help customers rediscover the joy of eating gluten free food without compromise. Many customers highlight the fresh Juvela bread as a particular favorite, with some ordering multiple loaves on prescription after enjoying samples from the starter pack.
Gluten Free Prescriptions and Support for Newly Diagnosed Individuals
Juvela provides a dedicated service for gluten free prescriptions, helping customers manage their dietary needs with convenience. They offer a free starter pack containing sample products, which has proven invaluable for people recently diagnosed with coeliac disease. Customer testimonials frequently mention how these sample packs helped them navigate their new lifestyle, find suitable products, and make informed prescription choices.
Recipe Resources and Community
The website features an extensive collection of gluten free recipes, including breakfast options, one-pot meals, cakes, and holiday recipes. These recipes are designed to be simple and accessible for all cooking abilities. Juvela also maintains a gluten free community hub with blogs, real-life stories, and resources to support individuals living gluten free, covering topics from Chinese recipes to festive ordering information.
How to Shop
Customers can shop online through the Juvela website, filling a box with award-winning gluten free foods for home delivery. The company is also available for contact via email at inf***@juvela.co.uk or by phone at 0330 056 4358 for UK-based inquiries. With a focus on supporting the coeliac community at every step, Juvela combines convenience, quality, and expert resources for anyone seeking reliable gluten free solutions.