Kidzania Reviews

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2.65
49 reviews
Average Rating
Based on 49 user experiences
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AI Review Summary Based on 49 reviews

Reviews describe long queues and extensive waiting times for activities. Many visitors report high perceived value for money despite ticket prices. Overall feedback highlights that children enjoy the immersive role-play environment. Some reviews mention inconsistent staff engagement and disappointing activity availability. A recurring theme is the attraction being fun but operationally challenging.

What customers love
  • Great fun for children
  • Educational role play
  • Friendly staff
  • Real job experience
  • null
Common concerns
  • Expensive pricing
  • Long waiting times
  • Limited activities
  • Poor value for money
  • null

Last updated 5 days ago

G

As a single father I went for my twins

As a single father I went for my twins birthdays mid week during Oct half term The ques outside were moving at a good pace then check in was a bit manic but also moved at an ok pace Once inside I was a bit lost as to what to do as it was my first time there there was no map as far as I know and I was advised by another parent that has been a couple times that there is an app that has a map on it I don t really want to download an app that requests loads of permissions for my information for a one time visit so I didn t bother as that would burn my time there the activities were mainly fun some boring so we didn t do a lot we only managed to do 5 activities in our 4 hour slot the Kidzania money thing is a bit of a joke its a good idea and the kids enjoyed earning money but the cost of the items on the way out were unbelievable you get 50 Kidz money and have to earn money per job or pay to do activities so you get paid to be a police officer but have to pay to become a fireperson this really doesn t allow them to earn enough to buy a pencil or a rubber on the way out some really cheap tat cost 250 kidz money so the kids were very disappointed on leaving we also got a credit card in the kidz bank which we thought they could earn interest on but this didn t happen and some card readers were broken and they couldn t get paid into their accounts or pay for activities if it wasn t for the few just hired staff that understood they would not have been allowed to go in the activities a lot of the uniforms were really worn out and looked like old rags and the helmets were tattered and the wrong size overall the twins had a fun day and I was knackered as there wasn t many seats for the parents to sit while the kids ques up Oh and the ques oh my day the longest one we queued for was 35mins for Cadburys the 25mins for Fire person and 22mins for Police so be prepared to wait for the popular ones
O

Took my son there and he enjoyed it

Took my son there and he enjoyed it very much Staff there are great the only down fall was the gift shop at the end of the day Very expensive overall I would go again but I would say the entrance should cost less
C

Needs work

So many issues 1 The staff are either late teens or early 20s they don t have any experience working with kids Very miserable For the price paid for the tickets I expect more out of them For example my child went into one of the activities and the lady said I have already cleaned up so he can t come in we had 25mins before Kidzania closed so I got really frustrated 2 Not only that but there aren t enough seats for waiting parents 3 My partner couldn t make Kidzania in time and they refused to refund the price of his ticket 4 My child went to every single activity and saved up all his money However when we got to the giftshop there wasn t much in stock other than a tiny book and a small bouncy ball He was really disappointed However my child loved the activities It is a great concept if they ironed out a few kinks
W

Birthday party package

we had our son s bday party at the Westfield mall location averall good staff were a bit overwhelmed on a Saturday felt like a zoo But they were nice in the way they interacted with the kids Food package a bit expensive for what it is not enough juice for the entire party Cake quality was average overall kids had a good time just I think it s a bit overpriced for what it is
J

Can t do some activities twice

Kidzania is amazing for kids as it makes them feel like they are actually working in real life It is also a great experience for children to immerse them selves in a pretend working environment The reason it has lost 2 stars is because 1 person ruined it for my 6 and 10 year old They really liked the radio station activity after queuing for half an hour we got to the front and the member of staff working there said that we couldn t go again My six year old was devastated Although my 10 year old was more annoyed about standing in that line for half an hour for nothing For me if I am paying 94 it has to be worth it
K

Fun for children but don t expect to buy anything good with their salary

The children enjoyed the day full of activities and being able to earn KidZania salary But were disappointed when they realised the whole day saving and holding on to the salary resulted in rubbish toys at the shop They would have got through a lot more activities if the staff were more engaging enthusiastic and helped them along in the jobs to prevent tedious queues A few of the jobs were supposed to take 20 minutes but we were waiting in the queue next in line for over half an hour One staff made every child answer a question even if they were young and didn t know the answer that an older child would We waited outside the supermarket job for 45 minutes It s supposed to be 10-15minutes But children struggled to get the shopping quick enough Then one of the 3 tills broke down and an engineer was called We left the queue after 45 minutes as he wasn t even next in line due to too many wanting to be a shop assistant and only limited vacancies before one till broke Didn t even know there was a technical issue until we asked why no one was being let in not good communication- why would you not think to use the other 2 tills instead of asking children to wait even longer or inform parents so they can go elsewhere Do staff not know we only have 4 hours and we would need to do at least 11 jobs to earn enough for a rubber snake That s without doing activities that need to be deducted from your salary I e fireman pilot Pok mon drummer All the fun jobs Don t waste time saving your salary do the jobs you want even if it costs Or go to the shop first to see if there s anything that is worth saving for Children had fun most of the day hence 3 stars But From adult view too much waiting around and jobs being lack lustre so children stood around listening to an uninterested adult 80 of the time Should be better than it is Staff need to be more fun and jobs need to be more hands on

About Kidzania

Discover KidZania London, a scaled city where every child is given the freedom to be whoever they want. The perfect fun family day out.

United States

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