AI Review Summary
Based on 49 reviews
Reviews describe long queues and extensive waiting times for activities. Many visitors report high perceived value for money despite ticket prices. Overall feedback highlights that children enjoy the immersive role-play environment. Some reviews mention inconsistent staff engagement and disappointing activity availability. A recurring theme is the attraction being fun but operationally challenging.
What customers love
- Great fun for children
- Educational role play
- Friendly staff
- Real job experience
- null
Common concerns
- Expensive pricing
- Long waiting times
- Limited activities
- Poor value for money
- null
Last updated 5 days ago
J
Jemma Jackson
I d read some reviews that were absolutely awful I had already bought tickets and started to regret it as it was for my daughters 8th birthday We arrived for the 10am Saturday morning session There were obviously no queues to start with but by 12 the more popular experiences had a queue but I can t say we waited more than 15 minutes and that was for aviation In our experience the staff were great really engaged with the children and one lady in the vault even sang my daughter happy birthday Wish I d gotten her name because my daughter will remember that for a long time We managed to do everything my daughter wanted to do and a little more We didn t eat here but the food smelled lovely I can t comment on the price as I didn t pay attention A little recommendation would be to have a timer on the experiences so you have a rough idea at how long you might have to wait I think I m super busy times this would help you to be able to organise yourself better The things you can buy at the end are a bit rubbish those could be much better and the people serving were really uninterested and looked and sounded bored I felt like my daughter was an inconvenience to the lady showing her colleague her nails I also think that the price we had to pay for the adult ticket was too high hence the 4 rather than the 5 Overall it was a really enjoyable day for my birthday girl and I would recommend kidzania to my friends and family
S
Sam Hurst
Overall very very good - just one person let it down
Overall a really great experience Set-up is great staff were generally really good and kids loved it Just one negative was a member of staff who turned our 8 year old daughter away not once but twice The first time she as 30 seconds late for the start of session so was asked to wait in the line outside for 20 minutes When she finally got in after wating patiently in line outside for 20 minutes at 14 45 she was turned away again as our timeslot was due to end at 15 00 and the session lasted 20 mins so would have taken us over by 5 minutes Not the end to the day we wanted and left us with a very disappointed 8 year old Such as shame that 1 member of staff spoiled it when everything and everyone else was so great
M
Mary Brown
Kids loved it but very expensive
Kids loved it we went to the London Kidzania it was excellent but very very expensive It was definitely a treat we couldnt afford to go often our group cost 160 the kids loved it but we were all exhausted by the end and the rewards at the shop were pitiful for how many kidzos they collected Its an amazing experience but the cost was very steep Excellent idea and kids were amazed but if it was cheaper we would go often
K
Kimberley C
Kidzania was nice but what really made it special
Kidzania was nice but what really made it great for me or my kids are certain staff that would go out of their way One lady Mikayla seeing that I had little ones and that the venue was pretty full of older children made my daughter and her friends day She was so patient with them kind and understanding She went above and beyond and really made my daughters birthday celebration special I wish I could thank her again Another lady in Pilot area was great too
E
Eva Borges
Fantastic experience
Last Saturday my little sister visited Kidzania and had an amazing time The activities were very interactive and fun and the staff members were very friendly towards the kids There was one staff member called Grace in Just dance who was amazing My sister was a bit anxious about getting on the dance floor with the other kids and she encouraged her to try and join in and she even danced with her making the experience ten times better However the food is slightly overpriced and the lines are very long on the fire department and pilot Overall amazing experience and would come again
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