Kipling-usa Reviews

Extremely slow delivery

Very bad experience always Order took more than a week to arrive within USA

Worst customer service

Worst customer service Do Not buy from their website if you think you will need to deal with their customer service They do not honor their own policies The reps in their customer service department are unwilling to help and are not knowledgeable about their own price adjustment policy even though it is plainly stated on the website s FAQ Customer service just gives you the run around and does not address the issue Then when you point out the policy they end up making other excuses My order was shipped on 12 26 and I requested a price adjustment on 12 29 First I got a reply saying they do not honor price adjustments for promotional items Then I pointed out their adjustment policy which said they did as long as it is 7 days from their SHIP date Then I got a second reply saying they can t give me an adjustment because it has been 8 days from my order date I sent them my tracking number which showed the ship date and emphasize again that the policy said ship date not order date Which then I get another reply with the same response saying that my order was placed on 12 22 and that the item is out if stock so they cannot do anything Of course it would be because it took them 7 Days from my first email to answer my request with wrong information Under my account my order date says 12 23 and my order email confirmation is dated 12 23 still within the 7days so I do not know why they insist that it is 12 22 Shows that the people there are not responsible for their own faults about giving misinformation and will not own up to their own mistakes I highly suggest that if you are in a similar situation and customer service is not addressing your issue to file a official complaint online thru the department of state consumer protection and and the FTC complaint assistance

Review of Kipling lack of Customer

Review of Kipling lack of Customer Service - Has anyone had such a bureaucratic reply to a product search Kipling Alvar bag in navy blue - WITHOUT the warped zippers as available at the Hudson s Bay Weeks of emails then cc ing the executives finally resulted in NO Alvar bag only this long-winded note Thank you for your patience while we researched your request regarding the Alvar zippers I want applaud you on knowing what things are important to you and inspecting the bag thoroughly before you make a purchase There are literally hundreds of variables that go into the production of each style and color bag we produce each month Our denier nylon fabric lining material and zipper tape are purchased from a variety of vendors Another variable is the pattern placement and the grain of the fabric the thread and tensions setting on the machine and each sewing machine and its operator The bags we have are stuffed with paper which is subject to handling packing and the movement during shipment The nylon fabric contours to the contents of the bag We have audited some of the true blue navy Alvar handbags in our warehouse Each one passed inspection and is totally functional True blue navy is one our core colors and will continuously be produced until further notice Please keep it in mind for future deliveries We appreciate your feedback and report consumer comments collectively to the executive officers on a monthly basis in an effort to communicate what consumers want and continually improve our brand besides the above non-reply sent to me they also didn t offer anything for a bag ehich had a seam unravel

Thieves and liars

They cancelled my order saying they couldn t process my payment when they took it They better give my money back

Horrible customer service

Horrible customer service Agents hang up on you Here is the screenshot proof dont buy there screencast com t MvDan1C0sf6

The WORST CUSTOMER SERVICE and REWARDS SYSTEM

I have been a loyal customer with Kipling for many years Their rewards program shut off without any notice It happened this year 2017 in September till now December 15 2017 I was not able to connect to their rewards program any longer Even when I tried to use another browser it showed me that this website is NOT SAFE ATTACKERS might steal your information Therefore I just called customer service to find out what s wrong with my account The customer representative replied sorry we can t find your account Then I said Could you please contact your technical people to solve my problem I am a loyal customer for many years and I don t want to lose my points It is always extremely difficult when you ask Kipling to retrieve your missing points just because their system is UNSTABLE So DISAPPOINTED with Kipling Customer Service You have to contact them or write them emails at least 5-6 times to readdress your issues otherwise you get NO Service from Kipling Their customer representative always apologizes by returning emails only if you write them but they have no actions to solve the problems You have to try MANY times This is the WORST customer service They should train their customer services and fix upgrade their systems ASAP

Seriously unreliable

Don t order at all from them My payment went through and then they cancelled my order saying they didn t receive the payments when clearly it was paid for

Mammogram Glitch

I bought a personalized backpack from them and they put two different names on the backpack This is the email I sent To whom it may concernI ordered your backpack with my wife name mammogram on the side and the bag came with the default name Danielle on the front Other than that a nice bag I contacted customer service and spoke with Whitney She informed me to email you pictures The order number is If possible I will like a new one sent the same way but no Danielle Also let me know how to return the old one This was there response Thank you for contacting Kipling I was able to check in on the order you are referring to and it looks like this is how it was ordered on the monogramming section in check out Monogramming orders are final sale so we would not be able to take it back as it was ordered this way I do apologize Sincerely Taylor G Kipling Management If you do decide to order from them do not get it personalized because you will be stuck with it even if they mess up