Lacostaresort Reviews

Omni used to be a favorite hotel brand

Omni used to be a favorite hotel brand for our family and business until a recent trip to Amelia Island Florida The Omni Amelia Island Resort was the worst experience and I travel a lot so I know what great looks like This Omni resort property is NOT what great good or even fair looks like The rooms are old the restaurants are lacking and the front desk staff couldn t care less To be fair I first encountered this hotel on a business trip for a conference It wasn t the greatest so I gave them the benefit of the doubt My second time was equally as disappointing they can t blame it on COVID-19 as the poor service was already a pre-existing element I get it you go for the beach so what if the rooms are nasty and old right Well we had a premium suite and the beach was a 3 out of 10 This hotel went out of its way to earn a one star I may be just one opinion but judging by the other guests they did NOT look like they were having loads of fun either I should have pushed for a refund but I just wanted to LEAVE and NEVER look back

Horrible Customer Support

We went on the Omni hotel Toronto website to have a look at their afternoon tea for a friend who is relocating there from Britain On the page there was a gift card link so we bought a gift card just to realise it was only valid in the US Emailed to ask to change availability or get a refund to get a complete no in a sickly sweet email I asked if we were protected under consumer rights and was told to get my counsel to contact their counsel Maybe its an American thing but I have never experienced anything that inflexible and unhunman in customer support having travelled quite a bit - especially since they are the ones who mis place the link on the Canadian page Will have to find someone in the US to regift to but honestly crazy disappointed

BAD CUSTOMER SERVICE

I booked my hotel room for the day before I was going to arrive When I went to check in our room wasn t ready because they gave it away claiming we were a no show even though we paid for it When we questioned the girl at the front desk Isabel she was very snippy with us

Charges for stay

The hotel have double charged my bank account and are holding over 300 for pre charges despite the actual final bill being settled This was a stay at Fort Worth Texas The customer service support are useless Now been 4 weeks since the money was taken and no refund How much money are they making on peoples money while they hold this charge Would not reccommend at all

I tried to cancel 4 days in advance and

I tried to cancel 4 days in advance and they said it was outside of their policy even though my colleague cancelled the same day Apparently cancellation dates vary I had to cancel due to safety concerns at McGill university A manager was supposed to call me back and never did I followed up 3-4 days later and they said they couldn t refund my booking I am in Montreal 10x per year Marriott will be getting my business now

Great activity resort for family and teenagers in Pals Spain

We still enjoy holidays with the kids that are now teenagers We prioritize activities whether for winter or summer holidays So it is important for us to find a summer vacation resort that offers golfing windsurfing lap swimming and potentially other things such as tennis football go-karting mini-golf etc Further it must be a friendly place not too upscale snobish but good quality In our experience 4 resorts is a good choice Even though we rarely go the same place multiple times we have now stayed 3 consequtive years at La Costa because it offers these activities golf windsurfing tennis and lap swimming within walking distance 20 minutes away is go-karting and a nice 18 hole par 3 course which is convenient for friends joining that do not yet play the big courses The hotel as such has a good atmosphere good food in the restaurant friendly staff different types of rooms and even a 2 and a 3 bedroom villa which we also stayed at The Villa s need an upgrade but they work and are nice The rooms are great and well maintained There are historical places to go when we need some distraction from the pool and golf course E g Girona Figueras Pals Begur etc We also went sailing on a rented motor boat with captain for a day with some friends It is great to see the coast from the sea side halt and go for a swim and sail on Negatives well there are few restaurants and little activity on the streets around the resort so we need to drive if we want to escape the resort for a while It is 10-15 minutes to more restaurants

Omni hotel in Cancun is the best hotel

Omni hotel in Cancun is the best hotel I have been to in some time Customer service is on point Very attentive and all about the customer I will stay here anytime Also clean and covid aware They are great stay here you will love it The Restuarnt and bar at the beach location isn t bad at all I can walk to the shore from the bar that s super vacation mode