Lidl Reviews

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lidl.co.uk
3.58
141 reviews
Great Rating
Based on 141 user experiences

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Rated 3.58 out of 5 by 141 Happy Customers

43.3%
14.2%
14.2%
14.2%
14.2%
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AI Review Summary Based on 141 reviews

Customers generally appreciate Lidl for its good value, friendly staff, and wide product range, while frequently criticizing checkout queues, inconsistent stock, and occasional quality issues. The store is praised for helpful service and affordable prices, but problems with self-service tills, parking, and promotional offers are also noted.

What customers love
  • Great value for money
  • Helpful staff
  • Wide product range
  • Friendly service
  • Good bakery selection
Common concerns
  • Long checkout queues
  • Poor fruit quality
  • Stock inconsistencies
  • Overcharging issues
  • Parking problems

Last updated 3 months ago

J

Terrible service

I bought a toilet seat from a Lidl store in Birmingham only to find parts missing when i opened the box, i returned to the store where they refused a refund or exchange refering me to customer service, on calling customer service i got a very rude lady who refused to give me a returns code, offering only the phone number of the manufactuer.
C

I was at Lidl supermarket at West

I was at Lidl supermarket at West Croydon todayI was very impressed with the security guard MoraHe was very helpful to many customers including meI was struggling with my shopping and he came to help meHe was friendly and cheerful throughout Well done
R

I love Lidl they have everything to

I love Lidl they have everything to chose from like Aldi really but lidl have that extra edge magazines and diy and bakery I love wouldn t food shop anywhere else good value for money
H

Fabulous Farnborough lidl

At the check out I was served by Nicole very friendly young lady in the Farnborough Lidl I was so frightened as I get severe anxiety so I asked her if she would mind going slow she was so kind and down to earth really made all the difference to me I really appreciated her kindness
B

Return of faulty goods

Had to return a tv as faulty Was pleased with the customer service and the polite and speedy way I got a refund The staff in my local store PR1 8UW have excellent customer service skills
S

How Lidl has got a such a bad rep here

How Lidl has got a such a bad rep here on Trustpilot is beyond me We use two Lidl s in Glasgow Finnieston and Partick frequently and they are both great Friendly staff and decent produce for little prices
G

Bought 4 bags of shopping for less than

Bought 4 bags of shopping for less than 50 Fantastic value and usually everything is fresh and tasty
T

Great staff

On my shopping trip today at Lidl Manchester Rd Bolton I lost my credit card in car park this was at a bad time due to going on holiday the same day First thanks to who handed it in but secondly to the great hardworking staff at the store who always helpful and pleasant A big thankyou
R

I love Lidl it has a lot of choice and

I love Lidl it has a lot of choice and fruit and vegetables always tasty and more in the packaging and the bakery side things amazing there s everything to choose from and it s good value for money I wouldn t even give 5 star I would 8 star my favourite supermarket so far
V

Wonderful and polite manner from the

Wonderful customer service polite and friendly manner from the Store manager in Lidl Mitcham by Joao He helped me in a situation regarding my receipt Because of the great service of I ended up buying a few items myself

About Lidl

Lidl has a range of high quality fresh food and products offers every day, visit your nearest Lidl or see the latest offers here.

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