Lookfantastic Reviews

LOOKFANTASTIC UAE - Beauty, Cosmetics, Fragrance & Haircare

lookfantastic.ae
3.55
138 reviews
Great Rating
Based on 138 user experiences

Rated 3.55 out of 5 by 138 Happy Customers

42%
14.5%
14.5%
14.5%
14.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 138 reviews

Customers appreciate Lookfantastic for its extensive product selection, competitive pricing, and frequent promotions. Delivery speed and ease of ordering are commonly praised. However, recurring issues include out-of-stock items, delayed deliveries, restrictive return policies, and unexpected charges. Customer service responsiveness and app stability also receive mixed feedback.

What customers love
  • Great product selection
  • Easy ordering
  • Helpful customer service
Common concerns
  • Out of stock items
  • Poor return policy
  • App glitches

Last updated 1 week ago

A

no invoice

I split the order amount into 2 payments and it is not clear why it became larger
S

Avoid

do not order from them Save yourself a headache God forbid you need customer service help Each time different person replies and they just send you a message just yo send it No resolutions Avoid
V

The products actually are not available

I had a terrible experience I ordered 10 items and 9 of them were canceled They were listed as available on the website but apparently they were out of stock This is unacceptable Customers can choose to order from other websites that provide clear and accurate information
S

I ordered some goods 12 days ago

I ordered some goods 12 days ago believing your promises to deliver its - in three day Up to now-I haven t got the goods Even the answer- where is My order 12 days- pasted and I don t want to wait more I demand -To pay back My money- immediately
M

Majority of my order items aren t in

Majority of my order items aren t in stock and then an item is completely cancelled Why leave it up on the site if I can t even get it I think this site is so unreliable now and it s kind of pointless to order as nothing is even in stock Would have ordered from somewhere else
A

I order one product until now the item

I order one product until now the item is not delivered On the online its saying on stock and even done the payment but almost twoo weeks now item is not delivered
F

damaged items

I received my items damaged and i couldn t retuern them back
T

1 star because yesterday I did order

1 star because yesterday I did order and you just cancel it without any reason
L

I haven t received an update from my

I haven t received an update from my order after 2 days keep saying Processing Order
S

Poor follow up service and refund process

Good selection of beauty products and very bad refund policy I have ordered WOW hair mask during the Black Friday and after 2 weeks received a notification that it has been canceled due to no stock issue In those 2 weeks I was going back and forth trying to find out why the mask was so late as their Help Center is not really helpful and prompt Now I m waiting for 2 weeks already for a refund and no money was deposited on my card account As a regular consumer of other online shopping websites I can confidently say that this one will be deleted from my list Choose another website if you want satisfaction

About Lookfantastic

LOOKFANTASTIC UAE - Beauty, Cosmetics, Fragrance & Haircare

United States

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