AI Review Summary
Based on 66 reviews
Overwhelmingly positive feedback highlights excellent service, thoroughness, and fast turnaround. Customers frequently praise the detailed reports and professional communication. The experience is described as straightforward and stress-free. Strong recommendation is common across multiple reviews.
What customers love
- Excellent communication
- Fast turnaround
- Detailed report
- Helpful advice
- Professional service
Last updated 4 weeks ago
J
Jane from Manchester
So happy with the service from Lotus Jenny surveyed our house we was selling as instructed by our buyers We lived in an Edwardian house so issues where bound to come up however some unexpected ones which sounded scary at first however jenny was so helpful in how we can address them She took her time to answer all of my questions and was so knowledgeable Because she was so thorough we decided to have her undertake a survey on our property we bought and the survey report was extremely detailed and thorough again with lots of recommendations as to how to fix things and how some things are simply down to age and to be expected The customer service also by Gareth he was extremely response and accommodating to our needs Would 100 recommend Lotus
C
Customer
Easy to contact
Easy to contact very easy and accommodating on dates
B
Beth
Great service
Great communication throughout the process and a really detailed survey Will definitely use again and recommend
T
Tau A
Fantastic service
We received a very thorough report on the property with descriptions and high quality photos of everything as others reviewers have commented It put our mind at ease for various things we had identified and gave recommendations Thank you again to Lotus for their excellent work
D
Dougy
Homebuyer survey on a property I wished to buy
From my first initial enquiry Lotus where very quick to respond with clear information and easy to understand details The Surveyors report was very detailed with photographs It was very thorough and Professional Each part of yhe report was detailed and where possible photographs and easy to understand language was used as im not familiar with these kinds of things It came when promised and was carried out to a very high standard I will definately recommend them to friends snd family and will almost certainly use them again They have saved me lots of expense with costly repairs on a property I was interested in It s well worth getting a survey done and I highly recommend Lotus
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Shannon Addison-Jones
Outstanding Service and Expertise Highly Recommended
I recently used Lotus for a property survey and I couldn t be more impressed with their service From start to finish they went above and beyond The survey report was incredibly detailed informative and invaluable in helping me make an informed decision When I wasn t sure what to expect from the survey they proactively sent me an example report beforehand which really helped set my expectations Throughout the process they kept in touch answering any questions I had and providing updates along the way This level of communication was much appreciated and made me feel confident in their expertise The thoroughness of their work was evident and the report was a clear reflection of the surveyor s deep knowledge and attention to detail They took the time to explain every aspect of the property making sure I understood the findings and highlighting any potential concerns I m so glad I chose Lotus and will definitely be recommending them to others Their professionalism communication and commitment to delivering high-quality service are second to none Thank you Lotus for your outstanding work
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Russ H
Very responsive and very detailed report
Very responsive and helpful advice when deciding which level survey was best for our property Survey was booked in very quickly Fast turnaround for the homebuyers report which was incredibly detailed at 73 pages Over 140 images were included which was very helpful to see issues a previous company we used for a survey did not include this Report was written in a an easy to understand way and helped us to decide to proceed with the property and create a to do list when we moved in
H
Helen
House survey level 2
A comprehensive detailed and clear survey report with excellent communication Very satisfied and would highly recommend
C
Charlotte B
I had been given some wrong information
I had been given some wrong information and contacted Lotus Surveyors it turned out was in error but despite this I was treated courteously and very helpfully I was given some very helpful guidance regardless A big thank you
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Charlie S
Excellent
Excellent speedy service Great survey and great communication Thank you