


Based on authentic user experiences
S Werner
6732 reviews
N/A
1 year ago
I ordered socks 2 months ago
I ordered socks 2 months ago Never received them I was in contact with someone from the service desk but she is not responding anymore
Sander Appel
6732 reviews
N/A
1 year ago
Unreliable customer support order never received
Order was placed November 21th 2023 after several requests for updates the first tracking information provided January 26th 2024 but no further updates order is still in process On February 24th I received a promise that my order would be refunded but the next day this request was forwarded to another person and since then nothing but silence
JS
6732 reviews
N/A
1 year ago
Scam
Scam They claim to send something but it never arrives No track and trace communication is not possible Please do not order here
Pauline Frank
6732 reviews
N/A
1 year ago
The same story as many other customers
The same story as many other customers Socks ordered early December 2023 then came nothing and excuses made about DHL not delivering properly After waiting into March 2024 a refund was promised and then nothing until now I have threatened to report them via legal channels now It seems this business is a complete scam
Consumer
6732 reviews
N/A
1 year ago
The worst experience ever
The worst experience ever I ordered socks for a Christmas present in December 2023 and as of April 2024 I have still not received them A true scam
Giovanni Z
6732 reviews
N/A
1 year ago
Socks are ok but service and communication bad
Socks are fine not the best quality maybe but the goal is to surprise more than providing great socks I ordered them on the 4th of December but the delivery day was only on the 28th Totally not acceptable Do not provide free shipping if it must be so slow and inefficient I would have been more than happy to pay a couple of euro more to have a faster delivery When I ask for clarification concerning the time the answered with a very generic answer not providing any kind of solution Considering the cost the quality and the overall service they are not serous and I cannot recommend them
Elena
6732 reviews
N/A
1 year ago
Great socks awesome present
The socks a very nice It s exactly how they are portrayed online The only negative aspect was that it took due to Christmas very long for the socks to arrive
Jacqueline Godder
6732 reviews
N/A
1 year ago
Quality is good long delivery time
While the sock quality is good Taking the price and delivery time into consideration the overall price point seems a bit high Nevertheless I appreciate the Luna Socks team s responsiveness and solution-oriented approach even though the shipment took a bit longer than expected
Lene Teuber
6732 reviews
N/A
1 year ago
Nice socks and fast shipping
Nice socks and fast shipping Everything worked out well
Desi
6732 reviews
N/A
1 year ago
Fast delivery and very friendly
Fast delivery and very friendly customer service The socks look good a perfect gift