Macpac Reviews

What a disgraceful company

What a disgraceful company Since when is a Lifetime Guarantee not for life The store in Sydney told me the product had a lifetime guarantee and that my jacket would definitely be covered as it was in great condition The sent it off to have the taped seams repaired and then ring me back a week later saying it s too expensive to do Sorry we can t help I m flabbergasted 1 week it has a Lifetime Guarantee the next week its too expensive to honour I will never buy Macpac again

Bought a headlamp last week took it

Bought a headlamp last week took it back today as the red light never worked ie was faulty when opened bix they insisted had to send away for assessing to see if it was really faulty then would tell me if I was entitled to a refund Had to insist on it being escalated so much trouble and stress when they should have replaced it no questions asked they could see it was brand new in the box with reciept even quoted the consumer gtees act but they went on and on about not their responsibility as not their brand I never shop at places that cause me stress so that s a no go from now on

lifetime warranty unhonoured

I bought a pair of Macpac carbon fiber hiking poles that boasted a lifetime warranty However my enthusiasm waned when I encountered a problem one of the plastic parts unexpectedly broke Hoping to take advantage of the warranty I approached Macpac for assistance only to be informed that their understanding of a lifetime warranty aligns with the anticipated lifespan of the product which they claimed to be around 3 to 4 years Despite the poles being in excellent condition suggesting there is plenty of life left in them I was left disappointed as my warranty claim was denied This experience was truly disheartening

I purchased some tramping boots that

I purchased some tramping boots that didn t even last 6 months before the stitching started to bust and took them in for replacement as requested when i rang customer service Not only did it take two weeks to get a response from their supplier two weeks i couldnt enjoy my weekends tramping I was declined due to reasonable wear and tear The said boots have a 3yr warranty off the shelf Buyer beware Might as well buy shoes from the warehouse At least they will last a year

Terrible experience at St Luke s store

Terrible experience at St Luke s store with a young experienced Caucasian male staffer Then had to waste more time communicating with their customer services I m never going to shop there again I wasn t asking for much - just a bigger size and for them to hold it behind the counter a couple of hours

A useless company bought gear a month

A useless company bought gear a month ago after 3 weeks of no tracking number and multiple emails I replied to a Macpac facebook post which got a reply I thought it was going to get resolved but I m still waiting Knowing that they have 2 star ratings on all review websites does now make sense

Slow Delivery and Poor Customer Support

I sent multiple emails requesting cancellation without receiving any response and the shipment went through in the end The PBT Courier they use has a very slow delivery process so unless you are willing to wait for an extended period I do not recommend using their online store Furthermore their customer support responsiveness and quality are poor In this regard Katmandu is far superior

Terrible company faulty products and discusting customer service

I ordered a Jetboil online and received it but it was faulty on arrival so I had to return it to Macpac for it to be exchanged or refunded I wrote a note and attached it to the item asking them to call me to return the money to a different bank account as the original account was not available so they refunded the money to the original account anyway and now I m left with nothing no product and no money Had I not been sent a faulty item from Macpac this wouldnt have happened and they simply don t care that they ignored my request Terrible company to deal with I will never shop there again or any of the Super Retail group of copmpanies for that matter