Mapac Reviews

Wouldn t even give them 1 star

Wouldn t even give them 1 star Ordered uniform in July hadn t received any of the order by mid August and not even an email to say things were delayed Had to email them 3 times before getting a short reply saying there s a delay and they would send some of the order but no apology for the delay Still took another 2 weeks for part of the order to be sent Now second week into term and still missing half the order and still no email reply about when it ll come We had to source the missing items from another shop who luckily had them in stock As you can see from all the other reviews I m not alone and everyone gets poor service from them Terrible company will never use them again and would advice everyone not use them as well

AWFUL

If I could leave 0 I would This company is the sole provider for the uniform of the special school my child attends My child started her 1st day of secondary school without any uniform as only her PE t-shirts and PE socks have been delivered we have not received her blazer school jumpers or PE trousers I ve called repeatedly during the hours noted on Mapac s website No-one answers the phone which I find strange as when I called on 15th July to check sizing and place my order it was answered on the second ring This company do not respond to emails either Absolutely appalling customer service Unfortunately unless the school changes their contract we are stuck with this shoddy company for the next 8 years If you can avoid using Mapac and go elsewhere do so

This company is a shambles

This company is a shambles I ordered school uniform back in July still have not received anything 2 weeks into the new term had to send my child back to school with uniform he s outgrown I actually forgot I had an order as there s been no email informing me of the progress You would think that they wouldn t get caught off guard every year Customer service is non existant I would say avoid this company but most of us do not have a choice

Let down for the new term

As the mandatory school uniform provider I made my order before their guaranteed delivery before term date and yet we are on day 2 of term and still no uniform Tried to email the company and all bounced back Spoke to them and was given a third email this bounced too Utterly frustrating and my little boy has no proper uniform to go back to school with

Really disappointed with my experience

Really disappointed with my experience of this company Ordered a leavers hoodie for my son which took ages to arrive and when it did it was smaller than advertised Doesn t fit at all I sent it back but the company is insisting it s the right size - it s not Other parents have also found their hoodies have come up too small Now son is without a hoodie and I m down over 20 Very poor customer service

Very poor service and extremely slow

Very poor service Ordered uniform for September 5 weeks ago and it still hasn t arrived When queried no assurance was given it would arrive on time Now they ve stopped replying to my emails Thought online ordering would be easier than having to go in person to the local school shop Won t buy from here again Still do not know if my child will have uniform for the start of term

This company need to buck their ideas

This company need to buck their ideas up They re delivery times are shocking I ve emailed asking when my order will be dispatched and they ve just responded with a don t know My youngest starts reception this year and probably won t have a full uniform in his first day I ordered before the cut off date too They re blaming covid but they were the same precovid too

No communication at all

Ordered well before the cut of point have had no contact to tell me the jumpers will not be arriving I have emailed and tried to phone no reply answer Awful service and feel very sorry for the little receptions who will start school with bo complete uniform

Absolutely terrible service

Absolutely terrible service They don t reply to emails they don t answer the phone Been ringing since 2pm as they had an automated service blocking all calls until after 2pm it s now 3 30pm and still can t get through Ordered uniform on the 28th of July still haven t received called for an update last week to be told the product is out of stock They are the soul provider of the school uniform this is completely unexplainable They also sent 3 emails out in July to say the order cut of date is 02 08 for delivery before term starts Staff attitude is unbothered