Martyngerrard Reviews

very poor service when trying to let one of my 1 bed flats with this company Heavy sales tatics and poor customer service all round Would not reccommendmark

Friendly getting you in hell when you move out We had a great experience moving in with Martyn Gerrard - they were fast friendly and when the landlord was delayed signing the contract they were very accommodating and let us store our belongings in their basement The problem came with moving out Their standard contract doesn t contain any Exit Clause so if you try and leave early for any reason you WILL be charged They also include a check-out fee where they essentially keep your deposit hostage until you fork out Even after all of that it took over 3 months to get our deposit back chasing them the whole time A nightmare If you re going to be renting the place for more than a year they might be worth the fuss tl dr nice getting you in charge you to leave and taken an age to give you back your deposit

We were looked after when moving in but nothing of the sort when moving out PPE was not properly worn to viewings no gloves masks under the nose etc I had to bring PPE up at the start to even be reassured that it would be worn They didn t communicate in the preferred method although I told them multiple times They didn t respond efficiently to emails They sent an email explaining I had to pay a check out fee which is now illegal when I queried it they removed it They didn t even confirm when a new tenant was found to allow us to be put at ease Luckily I had a great landlord who I could work with for the most part instead I would have been stuffed if they managed the property

Idk what to say Thieves untrustworthy not to be trusted They took deposit and we cleared that we have guarantor if the credit check fails and we declare everything to which they have said don t worry just pay deposit if check fails then you have guarantor in place only 20 min later got a call and they told tell me that I failed the credit check and they can t accept guarantor and also can t return my holding deposit I m shocked what to do go to police hire solicitor so this doesn t happened to anyone els Me and my girlfriend are expecting a baby too and we have canceled everything els waited till last moment to hear from them and this Very very sad and its very unjust3422 1 11 22 case noManager Tyler Gorman Renting agent Fatmir Dedei whom confirmed pay and if referencing don t pass he said we have guarantor in place Mill hill branchFollowing up they did call me and return my money but I m still homeless I have closed all my options and declare everything truthfully but still didn t get the house and almost lost my holding deposit

Honestly they were OK They sold our house for us but seemed very disorganised We worked with three different agents with no explanation as to what had happened to the previous two At one point things became critical when our buyers mortgage expired without anyone apparently noticing causing stress and threatening our chain I wouldn t say they were bad but the service we received was average verging at times on poor which made me wonder why we were paying them a higher commission compared to other agents Fairly disappointing expereince all in all Probably won t use them again in future

The block management team and its leader are unfortunately doing a disservice to the company s reputation With a significant number of homeowners already trusting their services for buying selling letting and referrals this block management team has the potential to cultivate a loyal customer base for years to come it is imperative that they provide exceptional service However this team has fallen short in several key areas Responses to inquiries have been consistently delayed and when they do arrive the reports lack essential details There is a glaring absence of cost comparisons and clear explanations regarding how work will be carried out It is essential that block management services prioritize transparency and open timely communication with homeowners The current performance of this team is unacceptable and needs to be addressed urgently We can t share specific details right now because we re still hoping to work together But it s not just one or two isolated problems A good company needs to keep a close eye on its employees no matter how high up they are Remember clients in block management are long-term partners They can bring in multiple transactions over time making them much more valuable than one-time buyers sellers or renters Investing in keeping your block management clients happy is a much smarter strategy for long-term success Here are some things that could help Regular meetings Bosses should meet with clients in person Check emails and reports Make sure they re done on time and are good quality Ask for feedback Hire an outside company to survey clients Talk to people who leave When clients stop working with you ask them why These things can help you keep your current clients and attract new ones