Matki Reviews

Luxury shower screens and trays – British made | Matki

matki.co.uk
4.04
85 reviews
Great Rating
Based on 85 user experiences

Rated 4.04 out of 5 by 85 Happy Customers

70.6%
4.7%
1.2%
4.7%
18.8%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 85 reviews

Customers consistently report outstanding after-sales service and technical support from Matki, with rapid response times and helpful staff. Multiple reviews praise the availability of spare parts even for older models and successful problem resolution. Several mentions of specific agents like Esme, Lucas, and Alan Wilson highlight personalized assistance. While most feedback is positive, a minority of reviews cite delivery delays, installation issues, and product defects.

What customers love
  • Excellent customer service
  • Fast problem resolution
  • Helpful technical support
  • Spare parts availability
Common concerns
  • Expensive pricing
  • Delivery delays
  • Defective parts
  • Installation issues

Last updated 4 days ago

S

Matki corner shower roller assembly unfit for purpose

Matki Colonade corner shower unit Fitted some years ago but has had little use as in spare room en-suite Not for the first time the PLASTIC blocks which are the top roller assembly have failed There is little support to the wheels which have sheared off Obviously poor design and not fit for purpose Yes Matki say they will supply 2 x replacements for wait for it 130 73 inc vat 2 Small plastic blocks and four plastic wheels daylight robbery As it happens we have two main bathrooms about to be refurbished in view of this poor response from Matki it is plain we will not be considering Matki Terrible after sales
D

Matki showers are great when they are working but beware ifs problem arises

Matki showers are great when they are working but a nightmare to get fixed if a problem arises Our matki shower valve developed a leak We have been unable to use it because plumbers wil not touch a matki shower We have had 5 different plumbers out to look at the job Each said that matki are hard to repair and none have returned Contacted matki who offered no help nor did their distributor Very disappointed
D

Beware - Product ordered not delivered after 16 weeks

Shower enclosure ordered from Fired Earth told it will be 2-3 weeks 16 weeks on and I still do not have a date for delivery Fired Earth staff are doing their best to chase but Matki are not delivering Will be requesting refund as bathroom has been delayed due to this and cannot delay any further
S

Leaky showers

Had several Matki showers installed as part of our home renovation The frames and seals leak badly Had the authorized supplier in to change the seals Still leak Having been in correspondence with Matki desperately trying to get one of their engineers over to assess and fix the problem Despite several chasers over the last month No joy Meanwhile my bathrooms are a damp mess
H

Poor communication

I bought a replacement part from Matki and after paying by credit bard over the phone I was told I would NOT receive a confirmation email and their courier would contact me within 5 working days to deliver the part After 6 working days I emailed Matki and found that they had sent the part to the wrong address this is why confirmation emails are useful as they had made a typo in my order They said the part would be redelivered the next day but no one called and nothing came I emailed them again and hoping for the best but when neither they nor their courier email to confirm details or delivery it s inevitable things will go wrong
K

Very disappointing technical support

Very disappointing technical support Expensive Eauzone quintess cubicle tray bought within 2 years door has dropped causing water to leak all over the floor Spoke emailed technical support who offered to send someone as a gesture of good will to adjust hinges as a cost of 225 Sorry - less than 2 years old Thought I had bought a premium product which is supposed to be guaranteed for 2 years for parts labour Not fit for purpose if this product only has functionality for less than 24 months

About Matki

Luxury shower screens, bespoke shower trays and elegant wet room panels. At Matki we create products which are different by design.

United States

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