Matki Reviews

Luxury shower screens and trays – British made | Matki

matki.co.uk
4.04
85 reviews
Great Rating
Based on 85 user experiences

Rated 4.04 out of 5 by 85 Happy Customers

70.6%
4.7%
1.2%
4.7%
18.8%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 85 reviews

Customers consistently report outstanding after-sales service and technical support from Matki, with rapid response times and helpful staff. Multiple reviews praise the availability of spare parts even for older models and successful problem resolution. Several mentions of specific agents like Esme, Lucas, and Alan Wilson highlight personalized assistance. While most feedback is positive, a minority of reviews cite delivery delays, installation issues, and product defects.

What customers love
  • Excellent customer service
  • Fast problem resolution
  • Helpful technical support
  • Spare parts availability
Common concerns
  • Expensive pricing
  • Delivery delays
  • Defective parts
  • Installation issues

Last updated 4 days ago

M

I would like to thank Matki for it s

I would like to thank Matki for it s after sales support of my supplier
S

Amazing customer service

Amazing customer service I was seeking to replace some shower door seals which were outside the product guarantee Replacements were offered up free of charge and with me before week s end
G

My 10 year old shower controller

My 10 year old shower controller developed a leak I found the cause and set about ordering parts I found it difficult to articulate my needs but the salesman could not have been more patient and helpful When I got round to fitting the parts things were not so straight forward I needed quite a few sundries Again the salesman was exemplary and sent everything I could need by return post The shower is now back to its best
M

Matki upgraded service for me

Matki have now sent me the spare parts I needed and offered to send an engineer to fix my problem So they do good customer service afterall Mark Waller

About Matki

Luxury shower screens, bespoke shower trays and elegant wet room panels. At Matki we create products which are different by design.

United States

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