AI Review Summary
Based on 85 reviews
Customers consistently report outstanding after-sales service and technical support from Matki, with rapid response times and helpful staff. Multiple reviews praise the availability of spare parts even for older models and successful problem resolution. Several mentions of specific agents like Esme, Lucas, and Alan Wilson highlight personalized assistance. While most feedback is positive, a minority of reviews cite delivery delays, installation issues, and product defects.
What customers love
- Excellent customer service
- Fast problem resolution
- Helpful technical support
- Spare parts availability
Common concerns
- Expensive pricing
- Delivery delays
- Defective parts
- Installation issues
Last updated 4 days ago
T
timclifforduk
Matki Shower EnclosuresI ve had two Matki shower enclosures installed as part of a high quality total house renovation - I was told they were expensive but high quality One was a corner shower the other a sliding door shower Matki-One 900 Corner Pivot Door Side Panel a Matki-One 1200 Sliding Door 900 Side Panel Both were installed by an experienced qualified plumber carefully following the instructions however both showers still leaked After speaking to Matki and following their advice they sent their own engineer - who produced a report suggesting adjustments - they provided a number of spare parts free of charge so thanks Since making these changes the problem with the sliding door is fixed and the corner shower improved Important therefore the installation instructions are followed very carefully you have prepared everything fitting the tray and have square walls very carefully Overall Rating 6 10