Matki Reviews

Luxury shower screens and trays – British made | Matki

matki.co.uk

4.04

85 reviews

Great Rating

Based on 85 user experiences

AI Review Summary Based on 85 reviews

Customers consistently report outstanding after-sales service and technical support from Matki, with rapid response times and helpful staff. Multiple reviews praise the availability of spare parts even for older models and successful problem resolution. Several mentions of specific agents like Esme, Lucas, and Alan Wilson highlight personalized assistance. While most feedback is positive, a minority of reviews cite delivery delays, installation issues, and product defects.

What customers love

Excellent customer service
Fast problem resolution
Helpful technical support
Spare parts availability

Common concerns

Expensive pricing
Delivery delays
Defective parts
Installation issues

Last updated 4 days ago

timclifforduk

1 year ago

Matki Shower Enclosures

Matki Shower EnclosuresI ve had two Matki shower enclosures installed as part of a high quality total house renovation - I was told they were expensive but high quality One was a corner shower the other a sliding door shower Matki-One 900 Corner Pivot Door Side Panel a Matki-One 1200 Sliding Door 900 Side Panel Both were installed by an experienced qualified plumber carefully following the instructions however both showers still leaked After speaking to Matki and following their advice they sent their own engineer - who produced a report suggesting adjustments - they provided a number of spare parts free of charge so thanks Since making these changes the problem with the sliding door is fixed and the corner shower improved Important therefore the installation instructions are followed very carefully you have prepared everything fitting the tray and have square walls very carefully Overall Rating 6 10

Matki Reviews

Rated 4.04 out of 5 by 85 Happy Customers

Matki Shower Enclosures

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