Matki Reviews

Where to start Mitki my customers choice on one en suite of four fitted for six months and the divert flow control unusable however they did replace the whole accesses part body NEXT my supplier arranged the shower glass panels for the walk in this was a nightmare as Matki are obsessed with custom built so with deliberation we changed the shower tray to accommodate what we thought was the answer to there in stock glass NOT we ended up with two panels that were not compatible having fitted the tray and reduced the size of the area i was stuck with it Makie took no responsibility at all but hey they would custom build one to suit i had to custom build the glass supports to use the glass panels they could not even supply anything for this Opinion when you fit a inexpensive valve and it still works after ten years and this expensive high quality one lasts six months WELL overrated product with maximum profit in mind for the designer market not for me nor the middle man i used put them right of

We have had the Matki slate effect shower tray for around 6 months but already after 4 months it was wearing badly with signs of discolouration and scratches We contacted our supplier and via them asked Matki to send someone to have a look as the shower tray was still under guarantee and we had taken good care of it We had wiped it dry after every use and used cleaning products on it once twice a week Matki s response was limescale and hard water will affect the appearance of all textured coloured trays more rapidly especially in certain areas of the UK London any gel coating applied to this tray will be chemical and scratch resistant but not chemical or scratch proof They said despite us only having the tray for 4 months we have no limescale discolouration or scratch issues with the other not Matki shower tray sinks or bathtubs in our house that they felt the deterioration was due to poor maintenance and that an engineer attending would cost us 150 vat This was not a cheap product and we were not advised when buying that there would be issues because of the hard water in London Matki also advised us not to use acid based descaler products scouring pads or abrasive household cleaners or any cleaner with a ph level exceeding 8 We have not used these products to clean our tray We have not yet found a suitable cleaner that will rid us of the limescale or the discolouration which now seems permanent We also feel the tray should not have any scratches given that we have done nothing that should obviously cause them this suggests it is not a very durable material Given our experience we recommend avoiding this product as it will not keep its initial looks despite any care you take it is definitely not suitable for a hard water area we live in London save the money and buy something that is easy care and stronger We would never consider buying a Matki product in the future given their lack of aftercare and patronising response about poor maintenance

I recently had a ELEGANZA FOLDING BATH SCREEN installed and am unhappy with the quality of the product I expected one thing but got something different The description on the website states that the door uses a chrome finish but then uses high-lustre aluminium for the wall mount The aluminium I received actually had a cheap gold tint to it So it was both shiny and gold Note that the fixture is actually the most noticeable thing on the door The contractor I was working with asked Matki what had happened and was told that they re using something that is less gold now so they sent us a new fixture but only for the front of the door Honestly I think the use of high lustre aluminium is really bad design choice The door has these beautiful chrome fixtures that is totally offset by this ugly cheap looking fixture that spits at you when you look at it I m particularly upset because this is a very expensive product

We ve had two Matki showers installed over a eight year period and both have leaked in the same place the first one caused considerable damage to the underfloor area The second one has now started leaking thru the grout in the tiling adjacent to the shower right hand pillar Everything is sealed in the area but it still leaks I ve now got to find a installer who will look at the problem the original installer is no longer around Please help Matki