Matki Reviews

Luxury shower screens and trays – British made | Matki

matki.co.uk
4.04
85 reviews
Great Rating
Based on 85 user experiences

Rated 4.04 out of 5 by 85 Happy Customers

70.6%
4.7%
1.2%
4.7%
18.8%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 85 reviews

Customers consistently report outstanding after-sales service and technical support from Matki, with rapid response times and helpful staff. Multiple reviews praise the availability of spare parts even for older models and successful problem resolution. Several mentions of specific agents like Esme, Lucas, and Alan Wilson highlight personalized assistance. While most feedback is positive, a minority of reviews cite delivery delays, installation issues, and product defects.

What customers love
  • Excellent customer service
  • Fast problem resolution
  • Helpful technical support
  • Spare parts availability
Common concerns
  • Expensive pricing
  • Delivery delays
  • Defective parts
  • Installation issues

Last updated 4 days ago

D

Really good and useful installation and post-installation sort-out service

I recently installed a Matki shower enclosure but found the door wasn t closing properly Matki offer a service whereby they will send out one of their own engineers to sort out installation problems or replace ageing parts My daughter - who also has a Matki shower - had successfully used this service so I arranged an appointment The engineer - Andy Bateman - was excellent It turned out the problem was a faulty part which he replaced under warranty Having this service available is a huge benefit of choosing Matki showers
C

Fast Flow shower trap spares

My Matki fast flow shower trap flange fractured after 16 years service We had replaced the cover over the years due to fair wear and tear so only need broken flange seal replacements Spoke to Esme who was brilliant - very helpful and friendly She requested photographs to confirm actual part All done by email and spares ordered shortly afterwards
C

I need a spare part seal for shower

I need a spare part seal for shower door sent in photos and they responed within 24hrs with part number contact details to order etc and now the seal is on the way to me
M

Brace bars replaced

Needed a pair of brace bars replaced flaking so emailed tge relevant details and follow up proof of purchase Brace bars sent priority post by Lucas Technical support Received them quick but realised I had received one wrong one L H not R H my mistake Re-emailed Lucas who immediately sent me another 2 braces First class after sales service and shower enclosure Great
D

Absolutely delighted with the product

Absolutely delighted with the product installed A very professional team of installers arrived and took into account all of our concerns and have fitted the product brilliantly Thanks to Alan Wilson and the team
J

Great service with correct parts

Alan Wilson of Matki s service operation came and completed a service first since installation 10 years ago Excellent that a product of that age still had all required parts at hand Quick and skilled update means that 470 00 was well spent En-suite left clean and tidy and explanation of what had been done together with advice on keeping drain clear was valued Will use again on second Matki shower when needed
T

Great teamwork finding spare parts

Fabulous service from the technical team and customer service folks at Matki today Helped me identify and find a replacement part for my older model of shower tray drain today Quick and efficient teamwork all round Thank you so much
E

To Lucas and colleagues

To Lucas and colleaguesThank you so much for your help We ordered replacement seals for our shower cubicle - a quick and easy process with the information you provided - and the seals are now fitted When I phoned to place the order the person I spoke instantly knew my name We also bought a new shower The bathroom looks sparkling and fresh now good as new Many thanks for excellent service Elaine Howells
R

Excellent service from Esme

I never write reviews however the service I received today over the phone from Esme in technical support was outstanding She found the part for my over 12 year old Matki shower within minutes I have been trying to source this for many months from elsewhere with no luck It absolutely made my day
A

Fantastic service

Wow what a fantastic company to deal with Esme - a star She read my email on Monday about an issue I had with a shower strip on the bottom of my shower door she responded same day asking for my address and saying they would send me on with their complements It arrived on Wednesday IF only every company responded with such efficiency As for Matki don t loose the wonderful Esme you should be really proud to have such a great employee working for you Thank you

About Matki

Luxury shower screens, bespoke shower trays and elegant wet room panels. At Matki we create products which are different by design.

United States

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