Matki Reviews

Luxury shower screens and trays – British made | Matki

matki.co.uk
4.04
85 reviews
Great Rating
Based on 85 user experiences

Rated 4.04 out of 5 by 85 Happy Customers

70.6%
4.7%
1.2%
4.7%
18.8%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 85 reviews

Customers consistently report outstanding after-sales service and technical support from Matki, with rapid response times and helpful staff. Multiple reviews praise the availability of spare parts even for older models and successful problem resolution. Several mentions of specific agents like Esme, Lucas, and Alan Wilson highlight personalized assistance. While most feedback is positive, a minority of reviews cite delivery delays, installation issues, and product defects.

What customers love
  • Excellent customer service
  • Fast problem resolution
  • Helpful technical support
  • Spare parts availability
Common concerns
  • Expensive pricing
  • Delivery delays
  • Defective parts
  • Installation issues

Last updated 4 days ago

A

Great after sales

Whilst more expensive than I originally planned I am delighted I purchased a Matki enclosure and tray We did have a couple of issues in fitting and needing a replacement part but this was dealt with incredibly promptly and efficiently Hats off to Lucas in after sales technical Thank you
S

I bought 3 showers from Matki Yate in 2005

I bought 3 showers from Matki Yate in 2005 I have one walk in in my ensuite bedroom upstairs and a classica with black granite tray in my summer house on the jetty in my garden by the sea and now taking out my corner bath to insert my last shower which is in glass with gold is right hand opening and plain white granite shower tray errecting it this month has been wrapped in garage good as new so excited to install and take out corner bath bought large head shower sprays all as good as new
G

Excellent products and customer service

We recently bought a Matki shower base and sliding door from The Bathroom Company at Roseburn Edinburgh and had them installed by another company We had issues releasing the catch on the inner shower door at the bottom for cleaning and contacted Mark at TBC He called Matki and the next day we were contacted by Alastair the Matki representative who came along and showed us what to do Excellent service from both Matki and The Bathroom Company Thank you
N

Problem with water leaking from shower door

We experienced water leaking and door did not shut properly after Matki Eclipse Recess Hinged door had been installed by our builder It finally required 3 visits with new parts etc I had found excellent customer services from Caroline about sorting out the problems and arranging engineer visits Caroline was very prompt with her effective responses Everything went smoothly with booking and arrival time etc The engineer Spencer was very helpful very polite and very professional I am very happy with Matki Customer Services and highly recommended Matki Thank you Caroline and Spencer
D

Matki showers

Matki showers are something different and mine is an amazing shape to fit in my bathroom I was delighted with the customer support I experienced today when one of their engineers Alan came to update a part on my shower which I have had for some years He was polite friendly and efficient completing the task quickly and efficiently I am most impressed with the firm its designs and its staff
C

Great service

Great service Josh was helpful friendly and efficient in sourcing a replacement part by return of post following my enquiry
G

Great problem resolution

A very big thank you to Kelly in after sales We had a very specific need for a shower tray that the Matki bespoke shower tray resolved As is almost always the case there were problems with the bathroom project and there was mistake made on the drawings for the bespoke shower tray so that when it was delivered it didn t quite fit Kelly moved heaven and earth to get a replacement made and sent out before christmas and in time for my contractors to fit it With regards to the quality I m surprised about any negative reviews as the quality and finish of the product is first class
J

Excellent customer service

Sent an email on Saturday and Lucas replied on Monday providing all the information I had requested for spare parts and a reference number and telephone number to call if I wanted to place an order So impressed with service Thanks to Lucas and the customer services team
M

Excellent customer service - great availability of spares

Excellent customer service Ordered several spares for a shower which was over 15 years old Parts available very quick turnaround The customer service team is very responsive and impressed that spares are still readily available Would recommend Matki for anybody thinking of a high quality product
S

Amazing Customer Service

Sent an email on 29 01 2025 Lucas replied also on 29 01 2025 providing all the information I needed a quoted price for the spare parts who to call and a quote reference number that I could use to place the order Contacted customer service team placed my order and paid All completed in the same one hour time frame Advised that my order will be delivered within a few business days Very impressed with this service Shout out to Lucas and the customer services team Well done Matki

About Matki

Luxury shower screens, bespoke shower trays and elegant wet room panels. At Matki we create products which are different by design.

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Related Companies

View All
1
Roman-showers
0.00 (0) · roman-showers.com