Mattressmick Reviews

Paul Kelly is fantastic

Paul Kelly is fantastic Very Helpful

Prompt response fast delivery service

Prompt response fast delivery service and two very nice delivery guys

Great website service

I ordered a memory foam mattress from the website and the service was hassle free nice and easy

Avoid

If you want to waist your time and chase your money Mattress Mick in Dublin is the right place Terrible costumer service

Terrible product and customer service

We just spent 1 500 on a mattress that has to go in the garbage Lumpy and awful We called to see if we could do an exchange answer was no The guy at the store said lots of people who bought this mattress which he pushed on us didn t like it They felt profile was too high and feels unstable We agree with that He recommended sawing the legs off the base to reduce the height of the mattress Do not shop here it is a terrible store

Basics lacking

2 lads came with the mattress but everything came to a halt at the base of the stairs I heard them saying it wouldn t fit up the stairs and both seemed to agree it was mission impossible I told them that it was possible as same size mattresses had previously been brought up without incident I had in fact brought the old mattress same size down the stairs myself earlier putting it outside when they arrived Suddenly it was possible and I was told none too politely to remove ornaments on the window sill I removed everything they asked While they were bringing it up the stairs the dark haired gent was complaining about me to his colleague saying he had told me to move everything out of the way referring to a small window sill further down the stairs When the mattress made it up his colleague admitted it was possible but only just This all took 5 - 7 minutes half of which was spent determining that this was a supposedly impossible task and then ordering the removal of obstacles There was an aggressive undertone from start to finish and I m sorry I had any dealings with this crowd A mistake I won t be repeating From other reviews I see they have multiple issues from sales to customer complaints and deliveries It should be possible to deliver a mattress without hassling the customer I d give zero stars if it were available as I m sure would many others

Went into the store to order a mattress

Went into the store to order a mattress and bed frame was told the bed would be delivered in two weeks which suited us because we needed the bed asap As usual this was a sales tactic to get us to buy there and then Rang the shop after one week to make sure all was in order for the two week delivery was told it will be should be out that Friday and will receive a phone call to arrange a time Of course we got no phone call so we rang again and were told unfortunately wouldn t be out until the following week bare in mind that is going into waiting 3 weeks for delivery and we would receive a call back from a Manager to explain why Never recieved a call back until another week later and were told that bed would be delivered that Friday 4 weeks in total waiting for the bed absolutely ridiculous Be aware they are getting the sale by telling you one thing but unfortunately you cant believe a word they say There loss in my view just bought a new house and had planned to buy absolutely everything with them in terms of all new beds mattresses and all new furniture etc but will not be going back

Avoid at all cost

Bought a mattress that was recommended however when it was being delivered the two delivery lads didn t have a mask between them and also done nothing but shout out swear words whilst trying to get the mattress upstairs My wife had to put my 4 year old daughter out in the back garden whilst podge and rodge distroyed my house One of the lads tells her one of the spindles are lose on the bannister I get home and have a look as the whole bannister is distroyed I then get on to them about the mattress and the fact that sleeping in a tree would be more comfortable and asked them to change it 2 months later and 14 emails and I ve given up I will never use this company again and absolute dier customer service Avoid at all costs