Mega Reviews

MEGA

mega.nz
3.61
129 reviews
Great Rating
Based on 129 user experiences

Rated 3.61 out of 5 by 129 Happy Customers

46.5%
15.5%
7.8%
13.2%
15.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
M

MEGA CUSTOMER SERVICE SUPPORT

Talking with MEGA customer support was very Awesome They exactly know what i problem i am facing with my account and they solved within theee days I am very thankful to all MEGA support team that helps me to recover my account Tnakyou Team Best customer service support ever
M

I got my lost account by following the Technical Team instructions

I got my lost account by following their kind instructions within 24 hrs that were helping me very easily All Data were there and nothing lost at all I hope no data has been breached or lost by an unauthorized person by hacking my account Thanks to the Technical team for their valuable support and appreciate their prompt response to ensure the maximum security as being I am a ProLite Member of MEGA
J

Very Responsive Support

I ve been with Mega for several years and never really had any issues A few days ago I uploaded a bunch of files and ran out of my quota I removed some stuff but still could not get the sync to resume Support was extremely quick in responding and getting me the steps to get this working again
D

I ve been using Mega for several years

I ve been using Mega for several years now and have always found it a satisfactory storage place for all of my files as well as back up images used to restore my computer as needed The few times I have needed to use customer service have always been responded to quickly and assistance provided immediately That is why I rate them so highly it is worth the money to have a Pro account and I am and have remained 100 satisfied the entire time
S

The reason I use Mega is simply that it

The reason I use Mega is simply that it just works There are no frustrating download and upload crash issues like other services I ve used Also my download and upload times are much faster and I don t get throttled either The security features are top notch and 2FA is nice
Y

High quality storage

High quality storage This is very useful and necessary site in my life I strongly recommend to use Mega nz Especially Support team is very helpful when I am in trouble They are flexibile in responding to solve any problem which is regarding Mega nz
T

Log in issue Confuse lost password and no back up key

I had an issue with log in to my account Confuse lost password and no back up key Mega team help me to investigate what is rightful ownership to me Many support evidences and information was shown to Mega Team during the investigation period
J

MEGA is definitely the right place to

MEGA is definitely the right place to keep safe your files Easy convenient and extremely consistent and safe The MEGA support is spectacularly helpful I made a terrible mistake in changing my password and in a high risk to lose all my data Support immediately assisted me by email and fixed the issue with lots of professionalism and keeping safe the process to identify my identity over my account Top of the top Extremely grateful and satisfied with MEGAThank you so much

Really

Really I am lucky because I use mega and I also feel safe for the sake of my privacy and I advise everyone to use it and that he does not hesitate if he has a problem with his account to contact Mega clients because they are really wonderful Thank s mega and thanks to those who stood by it Greetings
J

MEGA is our main business data service

We have been using MEGA as our business data storage and sharing solution since we formed and it s been great Their support is fast and responsive when we have needed and their pricing is nearly impossible to beat

About Mega

MEGA provides free cloud storage with convenient and powerful always-on privacy. Claim your free 20GB now

United States

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Frequently Asked Questions

MEGA is a global cloud storage and communication platform founded in 2013, distinguished by its default end-to-end encryption for all user data. Unlike many mainstream providers, MEGA operates on a 'zero-knowledge' model where encryption keys are solely controlled by the user, not the company. This fundamental design prioritizes user privacy and security, ensuring that MEGA cannot access the content of files stored on its servers.

End-to-end encryption by default means that all files uploaded to MEGA are encrypted on the user's device before being transmitted to MEGA's servers. The decryption keys are derived from the user's password, which MEGA does not store. Consequently, only the user can decrypt and access their data. This provides a high level of privacy, as MEGA cannot view file contents, even under legal request. It also means users must safeguard their passwords, as losing them results in permanent data loss.

MEGA provides a comprehensive suite of features including secure cloud storage with a generous free tier, file synchronization across devices via desktop and mobile apps, and secure file sharing with password protection and link expiration. It supports real-time folder collaboration, includes MEGAdrive for streaming videos and previewing documents directly in the browser, and offers encrypted chat (MEGAdrop) for secure file receiving and communication. These tools cater to both individual and business needs for storage and collaboration.

Users can share files and folders by generating secure links. These links can be customized with passwords and expiration dates to control access. For collaboration, MEGA allows multiple users to be added to shared folders. Changes made by any participant, such as adding, editing, or deleting files, are synchronized in real-time across all members' devices. All shared data remains protected by MEGA's end-to-end encryption throughout the collaboration process.

The 'zero-knowledge' model is a security architecture where the service provider has no access to users' unencrypted data or encryption keys. For MEGA, this means the company cannot decrypt or view the content of files stored on its servers. This model is crucial for privacy as it ensures that user data is protected from unauthorized access, including from MEGA itself or third parties. It places full control and responsibility for data access with the user, emphasizing the importance of password security.

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About Mega

MEGA: A Comprehensive Overview of Secure Cloud Storage and Collaboration

MEGA is a global cloud storage and communication platform renowned for its strong emphasis on user privacy and security. Founded in 2013 by tech entrepreneur Kim Dotcom, the service differentiates itself in a crowded market by offering end-to-end encryption by default for all files stored on its servers. This means that encryption and decryption keys are controlled solely by the user, not by MEGA, providing a significant layer of privacy and data control.

Core Features and Services

The platform provides a robust suite of tools designed for both individual users and businesses. Its primary offerings include:

  • Secure Cloud Storage:Users receive a generous amount of free storage upon sign-up, with options to expand through paid plans. All data is encrypted client-side before it leaves the user's device.
  • File Synchronization:MEGA offers desktop and mobile applications that sync files across multiple devices, ensuring access to the latest version of documents, photos, and videos anywhere.
  • File Sharing and Collaboration:Users can share files and folders via secure links. These links can be password-protected and set with expiration dates. A key feature is the ability for multiple users to collaborate on folders in real-time, with changes synced across all participants.
  • MEGAdrive:This feature allows users to stream videos and preview documents directly in the web browser without needing to download the files first.
  • Encrypted Chat:MEGA includes a communications service called MEGAdrop for secure file receiving and a chat function that also benefits from end-to-end encryption for text and file transfers within conversations.

Security and Privacy Model

The cornerstone of MEGA's value proposition is its security architecture. The company operates on a "zero-knowledge" model. User files are encrypted with a unique key derived from the account password, which MEGA does not store. Consequently, the company cannot access the content of user files, even if compelled by legal requests. This design places the responsibility for password management squarely on the user, as losing the password means irreversible loss of access to the encrypted data.

User Experience and Accessibility

MEGA provides a clean, intuitive interface via its website and dedicated apps for Windows, macOS, Linux, Android, and iOS. The service is designed to be accessible, offering a substantial free tier that makes secure storage available to a wide audience. Paid Pro plans provide increased storage quotas, higher transfer limits, and additional features tailored for professional and business use.

Target Audience and Use Cases

MEGA caters to a diverse user base, including:

  • Privacy-conscious individuals seeking an alternative to mainstream cloud providers.
  • Professionals and teams needing a secure environment to share and collaborate on sensitive documents.
  • Businesses looking for compliant cloud storage solutions with strong data protection credentials.
  • Anyone in need of reliable, encrypted backup for personal data.

In summary, MEGA positions itself as more than just a cloud drive; it is an integrated platform for secure storage, communication, and collaboration. By prioritizing end-to-end encryption and user-controlled keys, it offers a compelling option for those who view data privacy as a paramount concern in their digital activities.