AI Review Summary
Based on 139 reviews
Customers express high satisfaction with Melitta products, frequently praising taste quality, delivery speed, and overall service. Many reviews highlight excellent customer support and reliable performance over long periods. Several mentions of fast delivery and good value appear across multiple reviews. Some recurring issues include damaged deliveries, packaging concerns, and occasional product defects. A number of negative reviews focus on delivery problems and customer service responsiveness rather than the core product quality.
What customers love
- Great coffee taste
- Good customer service
- Easy ordering
- Quality product
Common concerns
- Expensive pricing
- Defective product
Last updated 1 month ago
C
customer
This may be unfair but this poor review is based on a terrible choice of delivery company I was in all day but received a sorry I missed you email which was bad enough but DPD apparently don t redeliver because of carbon footprint I have to drag myself a few miles to a convenience store that s nowhere near where I live or on a bus route which surely offsets their carbon footprint saving Oh and it costs 6 per call to phone their customer service
P
pauline and thanks for your order
If you can t say something good then
If you can t say something good then say nothing at all
M
Mariane
Bad description of the product
Says aromafresh but don t fit our aromafresh coffee machine too small
C
Campbell Bryson
Two cups
Two cups Only if it s an expresso But it s a drip feed so no Only just getting one regular cup and I do like a top up
J
JOHN
Product good delivery bad
Product is fine Delivery was rubbish - I had to go to a collection point in a town to get it
C
customer
Order has not arrived
Nor much point in asking me about an order that hasn t arrived
J
Jenny Wootton
Inadequately packed
Inadequately packed in flimsy Jiffybag parcel split open but delivery driver took special care and nothing missing
G
Gin
Short warranty
My Melitta barista TS has stopped working few days ago I had it just more than 2 years Of course fix it without warranty will cost a lots Not recommend it Melitta
M
Mike
Great range let down by flaky delivery contractor
The Melitta part of the experience was fine very easy to navigate the website and place order for exactly the bulk quantity for me anyway filter papers I wanted at a far better price than I can get in local shops I also now know that I can easily get other sizes that are almost impossible to source in this part of London If it had ended there probaby four or five stars for Melitta However delivery by DPD was and continues to be a real combination of disappointing and annoying I wasn t expecting miracles over the Christmas and New Year but got the e-mail telling me delivery was today New Year Eve mid-afternoon and couldn t be changed So I waited in watching the on-line delivery progress tracker now and again with a little scepticism as the van had way more than seventy deliveries in a three hour run even allowing mine as a possible last drop Bang on time nobody arrived at the door and an e-mail chime telling me that they missed me And would drop my parcel at a nearby shop for collection by me next week And then minutes later another saying that the drop box in the shop isn t suitable presumably a very light but slightly large parcel breaks the scheduling system and they will drop it to me here on the 3rd Jan time TBC So although the delivery item isn t particularly urgent thanks to the exquisitly timelined but inaccuratley planned delivery process I have lost a day waiting for an over optimistic DPD slot and will lose a chunk of another day next week Other than a bad choice of contractor this is not Melitta s direct fault but it has really taken any shine off things
J
James
Nobody rang knocked so parcel was left
Nobody rang knocked so parcel was left in rain and was soaking wet Hopefully the water hasn t got to the cleaning tablets