Mexfurniture Reviews

I bought the high gloss TV

I bought the high gloss TV unit sideboard end of July the top was damaged and a replacement was sent out 1st week of August that was also damaged I want a full refund and the goods taken back they ve offered me 30 part refund OR another top replacement absolutely shocking I m taking it to the ombudsman AVOID AVOID AVOID

Company changing name

Email company about their product dispatch time and if there would be any delivery delay ahead of ordering and I was advised to order via there new website- creative furniture

JUNK cabinet

JUNK cabinet Ordered from this seller through ebay and the unit will not even support its own weight It sways and wobbles as if about to collapse WARNING DO NOT BUY THIS CHIPBOARD RUBBISH

Terrible seller FALSE ADVERTISING

BE WARNED this seller sells Furniture sets through eBay advertised at one price of 169 90 then when you purchase the item you will receive a message the following day telling you that it was the last one in stock and it never passed its QC Quality Check and they will issue a refund wasting your time when actually the company has then realised there is a pricing error and they immediately re-list the same item with same company details and item description at an increased price of 469 90 as you can tell by the review this is false advertising and they still have items listed on ebay at these prices so be warned and AVOID AT ALL COSTS Also reading through reviews on Google don t be fooled by the fake reviews that are being posted by Dawid Lunitz because he is the owner of this company and his details are on ebay under his company name of Mex furniture

I bought in June 2024 from Mex

I bought in June 2024 from Mex Furniture 2 chests of drawers 100 cm oak body oak doors and 1 TV cabinet 200 cm oak body oak doors from the Loft set After assembling the TV cabinet the plastic finishing elements of the metal legs were missing and the color was very different from the photos on the website company s website and on eBay But I think they used a different light and that s how the photo turned out However after unpacking more boxes it turned out that we had oak sideboards and black oak bodies doors Unfortunately the design of the model differs from the photos in the offer Contact with the company was quick unfortunately only by e-mail I asked for an explanation of this mistake and to send me the furniture consistent with the order Unfortunately the only thing I was offered apart from an apology was to replace the black parts of the furniture with oak ones I asked a few more questions that did not hide my annoyance and attached photos showing the differences in the furniture but apart from insisting whether I would accept the offer or not I did not find out why they sent a different piece of furniture than the one in the store offer These parts were sent to me with the missing plastic feet The furniture is already in the living room but I can t help but feel that I have been to put it mildly cheated I categorically advise against purchasing Loft-style furniture from this company why do people do it They publish one thing and sell another looking at the photos of the sideboards on offer and the ones I have in the showroom I know why I even understand why there is no telephone number for the company because they wouldn t want to hear what I have to say The e-mail accepted the text and that s it It s a pity that I can t post a few photos here as a warning Ela

ordered 2 units at 179 each

ordered 2 units at 179 each both items were damaged took pics of all damage sent the photos to the company only for them to say it looks it damaged during assembly how rude can a company be to accuse a customer of this i will not be ordering from them again

Appalling customer services

Appalling customer services Sent wrong item with many pieces missing They have been dragging it out for a week Just told me to flat pack it and return it and refused to send me the correct item until they get it back Easier said than done at short notice as I am disabled All trust lost with this company - will buy elsewhere Not as described in every respect Wrong item Item they sent six drawer low chest of drawers has many pieces missing Claims to be fast delivery AVOID

This company does not answer emails be aware

This company does not answer emails it s difficult to find phone number When I did there was no reply I thought it was 24hour delivery ended up 72hours Was unable to contact company I contacted my credit card provider as I thought is was a scam They also thought it looked like a scam After I had spoke to credit card company the goods arrived Packaging was damaged I have unpacked the good not the best quality wood chip board I have yet to assemble it I will do another review once it is assembled

Sent defective items

Sent defective items Manual instructions missing No phone number to contact for help Got only e-mail address that no one responds to should be getting negative stars Really frustrating and annoying experience