Raseveterinarycentre Reviews

Terrible vets

Terrible vets break confidentiality rude and untrained

We re do I began please avoid I took my

Boston vets We re do I began please avoid I took my puppy here for it s injection they gave him his first said he had bloat gave 2 lots medication I was on pet plan but still paid took for second injection they never called said they never had any in it was supposed to be done a week earlier so I had ask the vet question did not answer was to busy on her phone Ignore me so I left walk out after having a go at the vet as she should not be their so I took to a different vets no bloat had to restart a course off injection again I sent raise vets a message to claim the money back as their fault not mine is ignored me I m still waiting for a response if don t get I will report the practice as they put a 3 month old puppy through hell was told to put on chicken rice the new vets said he should off never been put on this now had to go on probiotics as he health so please avoid as no idea what their doing this was the Boston branch

Avoid

Avoid truly awful a few visits a diagnosis a prescription a cannula left in on the way home a two day stay and Doglet came out worse after a near death experience guesswork reducing prescription dosage Also no continuity with vets and no senior vets or managers around etc Very expensive with huge estimate costs which they manage to spend 100 No itemised bill when they re spent up Nothing good at all for your furry ones I also think the care was incompetent

Poor animal welfare

Had my dog for an entire day for teeth cleaning sat in a cage with a canula in his paw and never did the procedure I had take him off them for his own welfare I ve now removed all three of my dogs from the vets and cancelled the direct debit for the so called vip scheme

Absolutely terrible customer relations

Absolutely terrible customer relations and service You are just a number and they don t care how they talk to you how they handle your personal information I will be taking this further This is not the first time I ve had an issue with them but the previous time was an mis diagnosis

Inexperienced inadequate over priced

Paid 4 5k for operation on pups foot was quoted 2 5k for amputation but told she would walk normally again yet still have 3 legged dog and had to chase up 4 times to get referral sent through to healing waters - all straight out of uni with little experience - took bandage of back foot after only 2 weeks No wonder pins bent - then said don t usually bandage internal operations I asked if she d be happy having ankle operation and not having a pot on it after only 2 weeks Big difference in price also Son is now paying it back over 4 years for a dog that still only uses 3 legs - how do you appeal or get 2nd opinion

DO NOT RECOMMEND

Rase Vets has been appalling in their service They misdiagnosed my dog with arthritis so started giving him Librela shots as he did not have arthritis this had a really bad impact on him and he was losing complete control of his back end to the point we thought we d have to help him walk with a sling I tried to raise my concerns with them and they completely brushed me off and told me it was my fault as I needed to bring him in more frequently for shots Well I ve stopped taking him for them and his back end is back to normal Previously we ve also had to make the vet check that they are giving him the right dose as a number of times they ve had the dosage set for our other bigger dog rather than the smaller dog that needed the Librela Before this my dog went in for an X-ray so they could diagnose him They kept him all day only for them to ring just before they closed to say the vet wasn t due to come in today and could we come pick him up before they closed Picked him up and his neck and chest was shaved and there were lots of students at the vets My dog is the friendliest dog you will ever meet it s known he s an angel at the vets so we think he spent the day being used for practice They keep losing my information and getting it wrong Such as the name of my animals my postcode my email etc Their customer service is absolutely appalling when it comes to ringing us back when they say and providing there services in the promised time My horse needed a blood test recently they said we would get it back in 3 days It s been 14 and when we complained and tried to get a refund for the lack of results they tried to make us think they d already sent it and it was our fault we hadn t received it I have been ringing the vets every day for these results every day I was told the vet would ring the labs for the results and would ring us back later that day only to never receive a call back Ironically they ve finally sent me the blood tests and it says the results were finished 10 days ago That s not even taking into consideration the fact that the vet that came out to take my horses blood was obviously not an equine vet She kept trying to take my horses blood with her phone still in hand when my horse was obviously nervous For some reason she was unable to take my horses blood whilst she was busy looking at her phone so they thankfully sent a more competent vet However before she left she was accidentally texting me instead of a fellow vet about how wild and dangerous my horse was and that I needed a trainer She also dropped a very long needle in the grass which we gave to the next vet that came who was appalled As you can imagine we are moving all of our animals to a different vet I do not recommend Rase Vets at all even if they re the closest vet to you trust me the extra travel will be worth it

No compassion

Rase vets in Scunthorpe They have absolutely no compassion at all or care for a grieving pet owner Just Money I had to have my beloved dog put to sleep in 2019 I was totally distrort They showed zero thought for how I felt I was told it was run as a business The cost was 229 how can you justify that It usually takes about 5 minutes I feel that vets should NOT charge for euthanasia If it s straightforward No major health issues in general My dog had signs of early dementia And there was no other way He would have progressively got worse I was left traumatised and in despair I would never advise Rase Vets to anyone

EMERGENCY SURGERY LEFT FOR 20 HOURS

We are registered with Aldervale Vets at Sutton on Sea We have no problem with them at all Polite and helpful and caring But the problem arose because our dog Pear was scanned at Aldervale and a closed pyometra was diagnosed We had suspected this A closed pyometra is an emergency and a life threatening condition which can result in death with 24 to 48 hrs Aldervale transferred our dig to Rase Vets at Market Rasen for emergency surgery Our dog is still at Rase Vets as I write this and has been there since early Saturday evening on the 10th August Communication with Rase does not exist From our dog arriving there we telephoned 12 times throughout the night trying to find out what was happened Each time we were told someone would get back to us but we never received a call We were told about 10 30pm on Saturday by the receptionist that they were busy and it would probably be around 3am before she was dealt with Remember she was admitted for emergency surgery We heard nothing further No call after 3am so around 6am we rang and this time spoke to a vet who said she had still not had surgery and that the day staff would deal with her after 9am She had been on fluids to try to make her kidney and liver functions better NB both these functions are compromised by the very presence of pyometra which is why immediate surgery is required Needless to say no-one contacted us after 9am so we rang yet again This time we were told they were taking her off fluids at 2pm and would do a quick blood test to check kidney and liver levels Guess what We left it until 3pm before we rang yet again This time we were told they were going to operate now 3pm They would ring Yes you re right no call So we rang We asked why she had been left for 20 hours TWENTY HOURS without the emergency op We did not receive an acceptable answer They said the operation was a little more complicated as they had problems getting the sutures to hold because the uterus was thin I challenged them and said if they had carried out the EMERGENCY surgery immediately twenty hours before the uterus might not have deteriorated They would scan her first thing in the morning Monday 14th to make sure no internal bleeding overnight No call as usual so we rang but no call back 10 30am Monday we rang and the receptionist said she was just having the scan Finally we received a call saying all OK No internal bleeding and ready for discharge We are no waiting again to hear when their driver will be taking her back to our vets Aldervale in Sutton on sea We have never in all the years of having Dachshunds been so distressed by the actions of a vet but Rase vets at Market Rasen need to be investigated on many levels We intend to take the matter further once we have our dog safely back with us