Motoringassist Reviews

Extremely helpful fantastic service

Extremely helpful in arranging for my vehicle to be transported for repair from my home to a trusted garage 15 miles away The garage could not undertake the repair immediately so a later date was agreed One phone call to GEM and they straightaway confirmed they would arrange the recovery On the appointed day I received a text confirming the recovery operator details with eta The operator arrived exactly on time and delivered the vehicle as arranged GEM kept in contact throughout to confirm all going as arranged Easily saved my annual subscription Fantastic service cannot praise enough

I broke down and had to get my car

I broke down and had to get my car transported home GEM were amazing their response was fast and the staff kept me informed of the recovery truck eta and made sure i was ok or had any questions the recovery truck driver was outstanding too i would highly recommend GEM Motoring Assist

Quality Service

As a disabled motorist it s important to have cover a service that I can rely upon I had a tyre blow out on a twisty B road causing a hazard to myself others I phoned Gem who were very professional I had recovery on their way within minutes They updated me of an eta 22 minutes after my call recovery arrived assessed the situation made it safe changed my tyre then had me on my way in under an hour A far cry from the more expensive competitor who left me on the side of a busy duel carriageway for 8 hours without any updates I am happy to recommend Gem to one all

First time having to use Gem since

First time having to use Gem since joining around 3 years ago Couldn t of been more happier expecting a long wait like I had with the RAC Turned up within an hour and fixed the problem within minutes locked keys in car doughnut Kept informed of arrival time and the Gem roadside mechanic was brilliant Many Thanks

Quick to Arrive Good Service

Have been with GEM for a lot of years now and have had cause to call them for half a dozen or so breakdowns on our various vehicles Because they use local firms they are usually pretty quick in getting the first mechanic out to you They look and diagnose if its a quick fix they don t go far in to fixing or a recovery and then there s usually another wait for the recovery truck to come The guys that have come out each time have been very professional Great value for money as it covers the person in any vehicle they are driving and I think they ve added in as a passenger again now rather than having to have breakdown cover on each

Absolutely superb

Absolutely superb Broke down at home but I m a mechanic so needed it to go to my garage was no issue and arrived very quickly considering was safe at home I ve been with other companies that I ve waited hours at the roadside before Great company for peace of mind

My vehicle suddenly refused to change

My vehicle suddenly refused to change gear I pulled over and called GEM The mechanic arrived within minutes and examined the vehicle Sadly my gearbox had seized The mechanic was most pleasant sociable friendly and professional - all in one He towed my car to my home very shortly thereafter His attitude overtook my dismay he was that good I have had vehicle breakdowns over the past more than 50 years but NEVER had this kind of response before

GEM reliable service

Whenever I have needed help GEM have been so reliable and helpful Our gearbox packed up on the M25 GEM got us home safely for which we I am very grateful Recovery driver so sorry forgot your name we were stressed was brilliant helpful friendly Great service all round Thank you