Based on authentic user experiences
DENICA KUNICA
6736 reviews
N/A
10 months ago
Great service and response time
Great service and response time My car managed to breakdown on a bank holiday I thought I might be waiting some considerable due to this but luckily Autoaid responded within 30 minutes The staff member identified that the problem couldnt be fixed at the roadside failed alternator and the car needed to go to a garage Unfortunately being a bank holiday no where was open The staff member offered to return the next morning to collect my car and transport it to a garage of my choice Which they did promptly at 9am thank you Jon Beech for a great service and communication throughout This was the first time I have had to call on my Autoaid breakdown cover and I am really glad that I had the cover I was impressed with how they responded particularly on a bank holiday and the service provided to me
Fatimah
6736 reviews
N/A
10 months ago
First time using Autoaid breakdown
First time using Autoaid breakdown First time breaking down- from calling them to recovery coming took around 30-45 mins Very fast efficient service Would recommend
Janette
6736 reviews
N/A
10 months ago
Easy admin
It was on the MSE which gives me confidence the information about what was included and covered was very clear The on line form filling was easy to do Good value for money - although at the time of review i don t know how they respond to a breakdown hopefully I never will
Mark Parry
6736 reviews
N/A
10 months ago
Peace of mind motoring
Used this company for as long as I can remember Comprehensive cover for a competitive price Used a few times over the years Peace of mind whilst motoring Always had good service
Sean Wright
6736 reviews
N/A
10 months ago
Excellent service
Excellent service very polite and extremely helpful from first ringing for help to getting me home first class I was very upset and stressed and everyone that dealt with me was patient very helpful and I can t thank you all enough Mrs Janet Wright
Chloe
6736 reviews
N/A
10 months ago
Excellent service this morning
Excellent service this morning I reported the issue via the app and I was kept well informed with regular updates and an ETA for the engineer When the engineer arrived within the hour he was very helpful and friendly can t thank them enough
Graham Smith
6736 reviews
N/A
10 months ago
Happy AutoAid Customer
Easy to renew and alter policy inclusions where necessary When I did break down in the summer of 2023 sometime the chap on the phone was extremely helpful the app actually worked Android and the breakdown people arrived within the promised timescale Cost is competitive
P Schofield
6736 reviews
N/A
10 months ago
Karode was very courteous and helpful
Karode was very courteous and helpful He was able to talk me through the policy and he advised me accordingly AutoAidBreakdown gave me good notice to remind me that the policy was due for renewal It was easy to contact them by telephone I was happy to renew my membership
jps
6736 reviews
N/A
10 months ago
Very easy renewal
Very easy renewal been with them for years and can t imagine why that won t remain the case for years to come I thankfully haven t had to claim in years so can t comment on the service there but customer service seems top notch
Peter Wellington
6736 reviews
N/A
10 months ago
Excellent service
Easy to notify breakdown using the app Great service help arrived within an hour Access made to car as keys locked inside Very professional recovery operative Very pleased overall many thanks
