Mweb Reviews

I have been with MWEB for nearly 5years

I have been with MWEB for nearly 5years and the service got BAD YOU never answer the calls Always struggling with my payments but you are FAST to send me an email or sms saying that i have not paid and as always I HAVE Now you want my router back can anybody call me so we can sort out you lack of customer service

experienced from Mweb Vuma

experienced from Mweb Vuma they have discontinued my services I have been phoning them since November 1st 2024 and I have not received any help They have been taking me from pillar to post with no help I spoke with Nirvaan Singh Ref OVR-23082400574962 I spoke to WARNEER I spoke to SHE-EARL with no help sies I regret why I even subscribed to your services even there managers can t solve the issue agents have to write them an email to speak to them

GOODBYE MWEB - IT S BEEN A NIGHTMARE

A long weekend with no internet no working app their AI is Artificial Unintelligence it does not work Self Service does not work technical support number does not work a nightmare

I moved house to a diffrent area

I moved house to a diffrent area It Is 2 Dember 24 My business and income is dependent on internet After making it clear I need urgent help with this Sent my lease agreement to show them My occupation date is 1 December I have zero internet with no date when to expect help No interim solution in fact no follow up replies Their Facebook inbox ignores you send you self help messages Been a customer over 20 years The service with MWeb if you need help is non existent

Avoid Mweb at All Costs

Avoid Mweb at All Costs A Nightmare of Epic ProportionsIf you re considering Mweb for your internet services think again It is easier to manage an issue with Eskom than to get Mweb to resolve a problem I am writing this review not out of frustration but as a sincere warning to anyone considering entrusting this company with their internet needs you will have no recourse when things go wrong Over the past months I have faced consistent and issues with my internet Rather than taking accountability and resolving the problems Mweb s approach has been nothing short of a blame game They will blatantly point fingers at their business partners Openserve Vumatel or CCD Couriers but when you follow up with these companies they will not even have records of any queries from Mweb This cycle of deflection and inaction is not just frustrating it s appalling Their customer service staff are dismissive and ineffective providing no meaningful assistance Any attempt to escalate the issue or seek resolution is met with the same excuses and zero progress The result Countless hours wasted financial losses incurred and ongoing disruption to my work and life I urge anyone reading this who has suffered financial losses or undue stress due to Mweb s abysmal service to contact me We can explore the possibility of a class action lawsuit against this company Thousands of us are enduring the same nightmare and it s time we hold Mweb accountable for their failure to deliver the service we pay for Mweb is not just incompetent they are a liability Don t fall victim to their negligence

The company lacks genuinely customer

The company lacks genuinely customer services that includes support services agents are clueless of clients needs I joined MWEB on the 27th November 2024 for my Fibre boom at night they said my Fibre is working no technician on site no installation checkup nothing To date I have no WIFI I had to spend 2 hours on the line and for them to login a case no follow up made or email confirming that what a flimsy customer service poor training done to them

Super useless

Super useless Cancelled already in September already with a month s notice in October Now I get a sms telling they going to hand me over to the Credit Bureau I phoned again November to tell them to sort out their shit

Does anyone intend picking up a call or

Does anyone intend picking up a call or respond to queries at Mweb WTF PHONE RINGS AND NO EVER PICKS UP WHEN CLIENTS HAVE ISSUES WITH CONNECTIVITY THIS IS RIDICULOUS

I am writing to express my extreme

I am writing to express my extreme frustration and dissatisfaction with the service I have received over the past three weeks After holding the line for more than 45 minutes the call center agent abruptly hung up on me when I kindly requested to speak with someone who could resolve my ongoing issue Despite numerous attempts to get assistance I have not been able to reach anyone who can help The technical support team is unable to provide a solution and cannot direct me to someone who can I have been repeatedly referred to Vumatel who immediately sent me back to Mweb creating a cycle of unhelpful referrals I have taken multiple steps to resolve the issue on my end including purchasing a new router conducting all recommended tests multiple times and even upgrading to the highest available line Despite these efforts the problem persists with no resolution in sight I urgently request that this matter be escalated to a general manager or someone with the authority to address and resolve this issue I am beyond frustrated and need immediate assistance to rectify the situation If no resolution is provided I will be forced to consider changing my ISP to receive the support I require