Needleandthread Reviews

Amazing dress

Amazing dress Thank you for making me feel gorgeous Very helpful customer support

amazing dress

wonderful dress veryg high quality fabric they care for every small detail in the dress excellent service

Awesome Service

I received quick and excellent service from Michael and he performed an AWESOME job on my Gucci belt

Excellent customer service

Ordered two Tempest Ballerina dresses from this company for a wedding absolutely gorgeous dresses but didn t quite fit and had to return them Return process quick and painless with good communication from the company and was given a full refund for both shortly after the dresses arrived back to them I was a little worried during the returns process as I checked here for reviews but I can genuinely say it couldn t have been better on their end and would be happy to re order from them The return label is already in the box and you can track it via ups at your end as well would recommend taking a photo of the clothes and tracking before sending just in case of any difficulties with the post We were very careful trying on the dresses and made sure not to be wearing perfume etc and took them off quickly when it was clear they didn t fit and sent back in original packaging and everything was fine I would say that while the dresses were gorgeous and red carpet worthy they were also cut a little small without much give - I ordered an 8 and a 12 For the 8 I found the bust and waist measurements were a little closer to a standard 6 than an 8 I also ordered a 12 and the measurements were a little on the small side too I wouldn t size down However I would confidently re order from them again knowing that the returns process was really easy Thanks for the great customer service Order 97657

Exceptional Quality and Service

I recently purchased a dress and I have to say I am extremely impressed with both the quality of the dress and the level of customer service I received The dress fits perfectly and is of the highest quality with attention to detail evident in every stitch The fabric is soft and comfortable against the skin and the color is just as vibrant as it appeared on website The level of customer service I received from your team was truly exceptional They were friendly knowledgeable and went above and beyond to ensure that I was completely satisfied with my purchase It s clear that your team is dedicated to providing the best possible customer experience and I couldn t be happier with the level of service I received Overall I would highly recommend your dresses and your website to anyone looking for a high-quality dress that fits well and comes with outstanding customer service Your attention to detail and commitment to customer satisfaction is truly impressive and I look forward to shopping with you again in the future

The opportunity that I brought from

The opportunity that I brought from these beautiful dresses and the great sale that let can buy from your store

Very satisfied

I recently purchased Genevieve Ruffle Gown and the item was sent in 3 days to Austria Unfortunately the design did not suit me at all although the dress was good quality and beautiful I needed to return the item but it did not work for me first since I did not have an ID number starting with GE that they required but I had an order number only Then my husband checked the company on trustpilot and I became very concerned because of the bad reviews They did not answer my email so I decided to give them a call which they answered in 5 seconds I was told that my order was made at the incorrect store-front and that s why I was unable to generate a return label through their portal The assistant Elisabeth was very kind and helpful and she told me that during the day she would send me an email with the correct code which arrived within an hour I sent back the dress that day I even received 2 further emails for confirmation and how to do the order right next time Everything worked out fine and I got my refund in one week I did not experience anything bad as mentioned in the other reviews I was absolutely satisfied with the service they offer and the dress itself By the way about the sizing If you are between 2 sizes definitely order the bigger one

My dream Dress

The dress was more than I had hoped for - beautifully made and just as described The fit was perfect I ordered on one day and it was delivered the next day - wonderful service