Northboundgear Reviews

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northboundgear.co
3.62
129 reviews
Great Rating
Based on 129 user experiences

Rated 3.62 out of 5 by 129 Happy Customers

46.5%
15.5%
7%
15.5%
15.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
A

I m Impressed

Ordering easy Sizing accurate Delivery was delayed for reasons beyond everyone s control Excellent product with attention to detail Very very happy with my purchases Next up Summer pants
C

The product was awesome but there was

The product was awesome but there was anissue with shipping and it took over 6 weeks to receive my order It would be a 5 if the shipping had been timely My husband is ordering another 2 pair of the pants
E

Quick responses to my emails

Quick responses to my emails with good information
S

Ordered a pair of adventure pants on

Ordered a pair of adventure pants on the Black Friday sale Took awhile to get them but after two hikes in the woods I am impressed Temperature ranged from 0 to -9 both days and were comfortable in them
P

Technical problem rectified in good time

Initially I had a problem with the order I think that having to tap my card details in a second time resulted in the selected size of the item being reset which I didn t notice until the confirmation email arrived I thought the issue had been resolved via the chat function but the wrong item arrived which was disappointing since it was a Christmas present and we live in the UK so postage takes a while But the guys rectified the issue and sent the correct item which arrived on the 24th and all was well There seems to be a small disconnect between warehouse and office but the point is that the guys solved the problem and did so in good time I will add that we ve not tried the gear yet but the quality seems excellent and I m pleased with what we have the price and above all the service Thank-you - much appreciated
J

Good quality trousers would recommend

Delivery took a little longer than anticipated but very pleased with the quality and fit of the trousers We assumed the trousers would be made in Canada however they were made in a China which is a shame - although the product is very good quality and we are pleased with the purchase Trousers fit true to size and are well made
K

Definitely 5 stars for quality

Definitely 5 stars for quality They are super comfortable kept me warm in -20 Windchill The snow does not even stick to these pants Reason for 4 stars is that it took 18 business days to arrive Everything else I ordered online during the holidays took 2-5 business day However worth the wait and my next purchase will be those socks Cheers
S

Review reviewed and upgraded

Ordered 4 12 no delivery to date I have contacted customer service by email no reply to date Currently my thinking is that these guys are a scam will be requesting full refund via my bank Edited to add - Goods subsequently received on 18 December in good order It s a shame the delivery times and tracking systems are such that they give rise for concern I have fed this back to the company hopefully this will take this on board I no longer consider them to be a scam and have upgraded my score from 1 to 4 star fifth star reserved due to stressful process
L

Retraction - Great Product

Retraction - Finally got the pants - too late for my son s birthday and had to spend another 25 to ship it BUT he absolutely loves the pants and I am grateful for that 4 stars ONLY because of the length of time it took we live in an Amazon world now and 20 days is a lot and the poor tracking but NOT a fake company and they have a great product
F

Northboundgear from the get go was and

Northboundgear from the get go was and still is a super experience User friendly ordering format immediate response time on chat and timely delivery of product But the best part was wearing my Adventure Water Resistant Pants out in 40 degree windy rainy weather in the Catskill Mountains in NY today Warm dry comfortable and stylish I ordered a pair for my wife as soon as we arrived home

About Northboundgear

We make the worlds best water-resistant outdoor clothing, designed in Canada. Northbound Gear is a sustainability clothing brand with a conscience; your purchase plants a tree and helps communities in need.

United States

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