Northboundgear Reviews

After multiple discussions and my order waiting in some facility for weeks I gave up on ever receiving my trousers from this SCAM My credit card company will be looking into their operations and I have a new card with charges removed A TOTAL scam I wish I d reviewed before I ordered Take HEED

Advertising in all over web and social media platforms with huge discounts but actually its only 10 sizing is wrong way too big Returns have to be sent to address in Canada on your own costs 18 to return pair of trousers Never ever again

I ordered jeans online following their fitting instructions November 27 they were delivered December 12 while I was traveling I came home December 18 tried the jeans which did not fit I ve emailed texted called contacted them through the website after ordering an exchange for 1 size lower even got a return authorization number stating an email will follow with return instructions on December 19 but radio silence since then Stuck with 106 jeans I can t wear The only communication l get from them are plenty of marketing emails to buy more jeans

Ordered a pair of pants to my exact size Arrived in 13 days The are way too big Not sure if they were mislabeled or not but I could fit a pillow in the excess and dress up as Santa They did not have the next size down so I started a return Return shipping plus 5 for restocking fee is over 33 so through no fault of my own I m out 33 NEVER order clothes online

Terrible terrible terrible Absolute junk and poor customer service I will never recommend or buy from this company ever again nor ever recommend it to anyone Northbound gear products are made in crappy China Go to Walmart or Fred Meyer for better quality and certainly better pricing

Bought a 50L Cargo Waterproof Backpack less than a year ago Used only as carry-on baggage for 4 flights The clip tab for the shoulder harness separated from the bag I paid 95 20 to have it repaired I asked for some assistance from the Customer Happiness Team and despite numerous polite requests never ever heard a word from them Not even a sorry we can t help you Nothing nada zippo Then I check the label and see it s made in China Not one identifying mark badge tag indicating the name Northbound Gear What does that tell you Disappointing for a Canadian

READ THIS REVIEWNorthbound gear is a Vancouver-based company but contrary to popular belief much of their product is made in China I thought I was rooting for a Canadian company that manufactures in Canada and I m very disappointed Let s encourage our all-Canadian companies Paul Tousignant

I ordered a pair of Men s Adventure Water Resistance Pants for my son I had ordered the same pants the prior year and they fit perfectly This year when they came they were cut a little tight in the rear I returned them The cost of postage from Oregon to Surrey BC Canada was 23 40 They do not reimburse you for postage Plus I did have to call them since I had not heard from them after 10 days of the returned pants being received by them The credit of 100 was received to day 13 days after they had the pants back I will not order from them again Their product is good but if it doesn t fit or you don t like the quality it is just too expensive to return It s a shame they don t pay for the return postage like so many other companies

The pants are nice but the customer service They sent me a 25 off coupon with no expiration date and when I went to use it a couple days later it was no good Then they had the nerve to tell me that it had a time limit Which did not and they offer me 15 off So I told them they lost the customer for 10 And I never heard back from them

3 1 24 I had originally given this company 2 stars but it really deserves one until it masters economical and efficient shipping and returns in the US My sister-in-law has a jacket stuck in Jamaica NY for a week and my friend Sunny seems to not care or possibly even the CEO can t get something shipped quickly with this outfit It should take a couple days for a shipment to get from Jamaica NY to Rochester NY not a week of it sitting in Jamaica NY waiting to be sent to USPS The people in this company are nice but ineffectual I ll take efficient and effective over nice and useless any day 2 24 The merchandise is good stuff I ve ordered quite a few things from them and it s all good however their shipping at least in the US is whack It takes 2-4 weeks even though the orders are leaving from Jamaica NY It s 2 17 and I m still waiting on an order I placed 1 27 Free shipping shouldn t take more than a week at most The other issue with them is if you need to return anything it s very expensive from the US While they ship to the US from the US you have to pay for shipping back to Canada with duties AND a restocking fee so know your size in their stuff or it ll be costly to return it for a better fit While I like the quality of Northbound Gear s stuff the shipping return issues make me very hesitant to shop with them again There s so many options for adventure gear that don t have these issues Hopefully they ll figure out how to get a shipment to their customers in a timely manner and how to allow returns without costing their customers a huge penalty for needing to exchange an item for a better fit If they do this I ll shop with them again But for now I ll get my stuff from their competitors with their systems more figured out