Novilla Reviews

Purchased a mattress that was delivered on January 28th and as of this review has yet to fully inflate Followed all the rules did what I was told and nothing have been fighting for almost 3 months to get my refund back I have a total of 60 messages they try to talk in circles they deposited the money in a wire transfer supposedly to a bank that I don t even bank at unfortunately when I called that bank I spoke to the supervisor of the wire transfer department and she put my routing number of my account in there and nothing came up because there was no wire transfer for me to a bank that I don t bank at there is not a federal wire transfer number in their system because it was never sent but this company keeps saying they sent it they sent me a snapshot so small and it couldn t even be enlarged I have requested numerous times to send me a bigger copy it has been refused This company is also authorized to give me my refund back on my original charge card on which the mattress was purchased through the merchant services department and guess what they have refused they asked me to open up a PayPal account I did that then they went ahead and deposited my money in a bank where I don t even bank at this company has numerous complaints with the Better Business Bureau for doing this to Consumers when they have a faulty product I will make sure as a consumer cuz I work my ass off for my 297 that I will file every negative review in regards to their refund department against this company this is absolutely BS this is what I get for dealing with the company in China

Was sent the wrong size of item from what I ordered and complete hassle getting corrected

This is the worst company I have ever seen They will not call me back been leaving msgs but no call I have a problem with my mattress I beginning to believe this company is a rip off asking for a call back is that to much or is that the way you treat customers if so you will be bankrupt in no time 606 748-6064 I m seeing all the negative reviews now and I understand why

Sent mattress to the wrong state Can t get customer service they are off line No one answers their phone This company is terrible Wound up filing a claim with credit card and filing a report with the BBB

BUYER BEWARE Terrible customer service Wish I could give a review on the actual mattress but never received it Order was place on on 8 9 21 The initial mistake was FedEx delivering the mattress to the wrong house I Immediately reached out to FedEx opened a case and they completed their investigation Result was lost mattress In the meantime Novilla and their service team are helpless They provide no timeline on when new mattress will be sent Ask for a screenshot of my order confirmation because they can t locate it in there system Eventually I get so frustrated working with these incompetent people I ask for a refund Their response is please send us a screenshot of your mattress and please give more time to adjust I STILL don t have a mattress or a refund DONT WASTE YOUR TIME with this company UPDATE 9 2 Customer Service no longer responsive and still no refund STAY AWAY FROM THIS COMPANY

My experience with novilla mattress was very bad I ordered and paid for a 12 inch mattress After several days mattress only deflated to around 10 inches The mattress had a bad sinking problem in the center I notified the Novilla customer service They gave me the run arounds They asked for photos and mattress tag numbers I sent the photos to the customer representative phone number I sent photos of the mattress with pictures that the mattress only deflated to 10 inches not 12 After the initial reporting of the problem to customer service by phone they are totally unavailable and unresponsive by phone They do not provide adequate communication therefore the 30 day trial is false They offered no return nor resolution to their dishonest business practices I would diffently WARN BUYER BEWARE I would NOT recommend this product The customer service is not real and truly almost none existent BUY AT YOUR OWN RISK Will report to consumer affairs

Worst experience purchasing a mattress Save yourself a headache and don t waste your time with this company Terrible customer service Original purchase date was on 8 6 21 Still no mattress or refund They offer compensation for negative reviews to be removed Don t be fooled by the high ratings This company is a complete joke

I contacted the company and asked real questions about the number of coils in a queen mattress gauge of coil steel If the steel is tempered and rolled thickness of foam on hybrid and foam density They refused to answer the questions These are easy questions like asking the size of a motor in a car front or rear drive source of parts etc That tells me they are afraid to tell the truth

Update 10 12 Mattress never arrived Novilla customer service team was terrible to work with Upon asking for a refund customer service team refused and went silent Filed dispute with my credit card company After a full and thorough investigation I was refunded Don t waste your time and buy a mattress from this company I was also offered compensation to remove my negative reviews so don t be fooled by the high ratings

I bought a Novilla mattress via Amazon and initially it was a lovely sleeping experience The back pain I was suffering from had gone but over time Well That all soon changed This mattress went from medium firm to very soft within 12 months to the point it feels like i am being swallowed while I sleep and is incredibly difficult to move around which ALWAYS wakes me up when sleeping I get about 4-5 hours of sleep on this mattress Its the worst sleeping experience ever and is effecting my personal and working life Please refer to their Amazon reviews and look at at all the 1-2 reviews which are honest and gives you insight into the longevity which is shocking because all the 5 reviews are people usually within their first week or month of having the mattress I am out of the 100 night warranty so all i can do is give you this review TRUST ME KEEP AWAY AND INVEST YOUR MONEY ELSEWHERE