Novilla Reviews

Best Affordable Memory Foam Mattress In A Box Sale Online

novilla.net
4.06
93 reviews
Great Rating
Based on 93 user experiences

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Rated 4.06 out of 5 by 93 Happy Customers

64.5%
14%
3.2%
0%
18.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 93 reviews

Customers report very positive experiences with Novilla, highlighting excellent customer service, fast delivery, and comfortable, high-quality mattresses. Many reviews praise the company’s responsiveness in resolving issues, including returns and replacements. A few isolated reports of defects or delays are noted but generally handled well. The brand is frequently described as trustworthy and good value.

What customers love
  • Fast delivery
  • Excellent customer service
  • High product quality
  • Good value for price
Common concerns
  • Occasionally defective items
  • Delayed shipments
  • Inconsistent firmness descriptions
  • Mis shipped items

Last updated 3 months ago

F

I have terrible back pains

I have terrible back pains Everytime I do a chore its a sharp pain I lay on my bed it goes away Then I get up do another chore This bed has help me a lot in my spinal rehabilitation I been in pain for years unable to sleep Until the day I got my mattress Best sleep ever im not lying It s like being hug by the clouds Thank you Novilla the price was reasonable the quality is above beyond
H

We love our mattress

We love our mattress As I got further into my pregnancy our tempurpedic was much too soft This one was super affordable and a great switch More firm but not rock hard
S

Best customer service ever

I had ordered a full size novilla mattress from amazon and received a queen size By the time I noticed I had missed the return policy by 2 days Amazon refused to help I chose to reach out to Novilla Customer service I explained my situation and that I had not purchased the mattress through them directly Aring was the agent who dealt with my situation She was extremely helpful and understanding Aring sent me the full size mattress I had originally ordered free of charge Thats definitely customer service you don t get nowadays I can t tell you how much I appreciate what she did The mattress itself is very comfortable My son loves it Thank you again Aring and Novilla If ever I m in search for a mattress I will make sure to order directly from your website
B

Novilla Pillows Are The Best Pillows

Product Novilla 2 Pack Bed Pillow with Zipper Adjustable Down Fiber Queen Vendor sweetnighthome eBay Seller I must say that these Novilla pillows are the best set of pillows that I have ever slept on They are so good that I ordered a second set from sweetnighthome on eBay This particular eBay vendor is very good and ships extremely fast The customer service was also outstanding with updates on my order throughout the shipping process I received both of my orders in less than a week Now that s fast These Novilla pillows are extremely flexible to fit anyone s needs Simply take out as much filling as needed to suit your liking for maximum comfort Should I need anything else for my bedding set up I will surely pay the sweetnighthome eBay Store a visit for more Novilla products I love all of my purchases
C

Ordered a mattress and 4 king pillows

Ordered a mattress and 4 king pillows Received the mattress and three pillows contacted customer service and they were quick to resolve the issue and send me a replacement pillow Highly recommend products are very comfortable and customer service is quick
M

I had an awesome experience with

I had an awesome experience with customer care for my issue with the order Always they replied for all my questions Thank you so much
J

I bought there matress through their

I bought there matress through their amazon store front Just over a year we had a issue but they happily replace the matress with no cost to us Really great customer service
M

Very good bed

Very good bed solid and nice I had a little problem quickly resolved by cistomer care Excellent support great service
E

Overall Great Experience

Great quality 12 hybrid mattress 2 topper and memory foam pillows All just get better and better the more I use them Customer service is great too very attentive
K

Vitality 12-in mattress

I really want to say I read nothing but the good things about vitality 12-in mattress I got to say they are true I had a bed story 10-in mattress it was really good I liked it quite a lot but it is not as comfortable as the 12-in vitality mattress I m glad I got it I would recommend it to anyone I m happy with it very much so The only thing I had a problem with I could not register the warranty online it will not let me I do not know why so I had to send Novilla the information other than that the customer service is really good the mattress is really good what they say on YouTube with all the videos it was true at least I think so very happy with it I would recommend it to anyone Curtis

About Novilla

Mattresses, Mattress Topper, Mattress Protector, and Pillow by Novilla with a risk-free trial. Enjoy free shipping and no-contact delivery!

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