Had an issue with inflation and comfort of they hybrid mattress and Novilla customer service rep Tracy handled it with grace and satisfied out concerns quickly Back to sleeping in comfort Thank you

Jas

2 years ago

Not a 12 inch mattress

I ordered a 12 inch queen mattress but unfortunately it only inflated to 10 5 inches I worked with Aring who helped come to a solution We ended up compensating the difference since shipping the fully inflated mattress would have been a hassle Of course no one wants issues with their order but they made coming to a solution very stress free

Sai Sannihith Cheerla

2 years ago

Super quick support

I got my replacement super quick Gabrielle from Novilla team was awesome She communicated well about the ptoblems i have using the mattress and immediately ordered a replacement I removed one star because of the actually quality of mattress My first mattress was hybrid and within few months it became completely unusable with hip pains Now iam using the memory foam bliss and this thing is god send

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Novilla Reviews

Rated 4.06 out of 5 by 93 Happy Customers

Great Customer Service with Product

Not a 12 inch mattress

Super quick support

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