I mistakenly ordered the wrong size of mattress and was dreading the return process knowing that the company is overseas I was pleasantly surprised to receive a reply to my letter within the day and my problem was resolved to my satisfaction within a couple of days Thank you so much Novilla and especially to Aring who worked with me

customer

2 years ago

Awesome Matteress

I was helped by Aring she had awesome customer service excellent manners new the product well And solved my problem in a speedy manner Love my mattress will definitely use this company again very comfortable and great for my back Just love it so much

Shannon Tucker

2 years ago

I ordered the wrong mattress and didn t

I ordered the wrong mattress and didn t realize it until I got the shipping email I contacted customer service right away and they were able to cancel that order and get me the correct mattress with no hassle I absolutely love their customer service

Bindu Jacob

2 years ago

Unmatched quality and customer support

I ordered a king sized mattress but received a full size mattress instead I couldn t make it out from the outer box dimensions and after opening the mattress package only I realized that it is a full sized mattress I panicked and contacted amazon as well as novilla customer care They quickly shipped a new king sized mattress the next day and arranged for a pick up of the opened full sized mattress 4days later Aring from novilla rendered an amazing customer service and she followed to make sure my issue was properly addressed to Coming to the quality of mattress it is amazing and gives a proper support to your body while sleeping I highly recommend novilla for their amazing quality and extraordinary customer service

Richard

2 years ago

Just ordered mattress--review on customer service only at this time

I have been searching web for a mattress that fits my needs and after reading many reviews landed at the Novilla Mattress website I was very pleased with the ease of using the customer service text support option and happy with the mattress model suggestions I did choose one of those options and will leave another review after receiving my mattress and trying it out for awhile

Harsh

2 years ago

Good quality amazing service great price

Recently i purchase Novilla king size mattress there was a slight issue with mattress on one of the sides i reached out to Novilla team and they sorted out perfectly Additionally the quality of the mattress felt quite firm I was quite happy with the service i was trying for the first time to purchase with novilla but was uncertain But now i can definitely recommend the same

Faith

2 years ago

I had a small issue with the ends of my

I had a small issue with the ends of my Novilla mattress not completely inflating after a few weeks and had reached out to the company I had the pleasure of speaking with Aring who was absolutely wonderful Even though I had purchased my mattress through amazon they had helped me tremendously and had let me know if Amazon was unable to help that I could reach back out to them for further assistance Luckily Amazon was wonderful and was able to meet my needs but I highly reccommend Novilla The mattress is so comfy and the customer service is nothing short of amazing Thank you again

Terry Smith

2 years ago

Excellent customer service

Excellent customer service Katherine went out of her way to help me with my exchange which was entirely my fault Upgraded to the hybrid mattress because she was so helpful It is quite comfortable and my guest room is perfect Thanks for the help Katherine

Kathleen Furstnau

2 years ago

I ordered two twin xl bed frames from

I ordered two twin xl bed frames from Novella The order was fulfilled by a third party and came in the wrong color The Novella support team was gracious and determined to make it right I am very satisfied with the product and the support

KatjaD

2 years ago

great customer service

We received a thinner mattress than we ordered Since it is still very comfortable we wanted to keep it Instead of sending it back customer service gave us a discount The money was in the account within a week Thanks for great service

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Novilla Reviews

Rated 4.06 out of 5 by 93 Happy Customers

Great Customer Service

Awesome Matteress

I ordered the wrong mattress and didn t

Unmatched quality and customer support

Just ordered mattress--review on customer service only at this time

Good quality amazing service great price

I had a small issue with the ends of my

Excellent customer service

I ordered two twin xl bed frames from

great customer service

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