Novilla Reviews

Very pleased with our purchase 12 Hybrid Mattress expanded quickly and had no chemical odor Our guest commented in the morning that the bed was extremely comfortable and she had a wonderful night s sleep I did have to reach out to support regarding a minor shipping question and they were very responsive Great customer service

Well what an experience I have had the 2 nights I ve slept on my Novilla mattress It s a king size med firm and I m here to tell you that either my old mattress was a sad tale or this new one is FANTASTIC I obviously need to give it another week or two but I can t imagine it would be less than perfect Thank you to the mattress makers

I ordered a mattress topper for my lady friend as a Christmas gift I overlooked or perhaps discarded an order confirmation Got concerned after a few days and called customer service ABSOLUTELY FANTASTIC service The customer service team got on it and stated they would look into the issue and get back to me within 24 hrs they responded within 10 mins expedited my order and it is on the way Good customer service is becoming more and more a thing of the past These folks are WONDERFUL

Very comfortable mattress Definitely a good night s sleep while staying cool instead of tossing and turning from being hot Excellent customer service who answered my question promptly This is a company who stands behind their products

Most comfortable mattress we have ever slept on We were concerned that it would take us a few nights weeks to get used to the new mattress but bam first night we were out like a light Slept all night and woke up without any body aches Perfect for however you sleep 10 10 highly recommend Excellent customer service

Like many others we are real fans of Novilla mattresses We have three of them and receive lots of compliments from overnight guests Their customer services have always been very helpful too and though we had to wait a bit for our last mattress it was well worth the wait

Great service great prices They ve various designs of beds accurate mattresses I ve purchased Four Poster Timber bed Queen for my daughter s room with accurate size of mattress satisfied about products highly Recommend

Great mattress at an excellent price I did All the research compared with the Zinus 10 Green tea mattress and the Linnenspa 10 hybrid on Amazon After reading All the reviews I decided to go with the Novilla 10 hybrid Best decision I ever made I m a stomach side sleeper with back problems and this mattress has me sleeping like a baby The mattress is firm but the pillow top makes it extremely comfortable Bye bye back pain hello sleep Customer service is also top notch Highly recommend especially for the price

I ordered the bliss from novilla and quickly realized it was too firm for my girlfriend and I After initiating the return process Novilla was very responsive and helpful Within 3 or 4 days I received the refund which was awesome I then purchased the delight King size mattress which was rated to be softer than the bliss After sleeping on the mattress for the past 3 weeks I can definitely say this is one of the most comfortable mattresses I have slept on - and my girlfriend agrees I recommend anyone to consider Novilla if they are interested in good quality budget friendly memory foam mattresses

I ordered my Mattress from Amazon UK in March 2022 for my disabled mother Earlier in 2023 she started complaining of it be uncomfortable so I started turning it every month and the every week this was due to her feeling the springs through the memory foam topper the reason I kept turning it was because it had over 12 Months of use Eventually it became very uncomfortable so I decided to contact Novilla directly in December 2023 expecting to have to fight for a refund To my surprise their customer services department were very quick with responding to my complaint and were very friendly and helpful in sorting out the situation Unknown to me Novilla is based in the USA so they were unable to send a replacement but did offer a 50 refund which my mother was happy with as she could buy a topper to solve the problem All this took place over the Christmas period From December 19th so I did not expect a resolution until way into the New Year but I was surprised to have my refund by December 29th All I can say is that a lot of companies could learn from Novilla s customer service team Overall a great experience with friendly helpful staff Thank You Novilla