Obi Reviews

Click and Collect at its best Auf der Website ausgew hlt zur Abholung im Markt angeklickt Zus tzliche Felder ausgef llt Nach einer Stunde die E-Mail mit der Abholbereitschaft erhalten An der T r noch f nf Minuten gewartet dann bezahlt und Ware mitgenommen Schneller sicherer Covid 19 gehts nicht

Fast handled

Update As you can see from the Obi s response below they have no intention on solving the issue Response is probably from a bot anyways Order was delivered in April 2020 and the item delivered was broken on delivery The delivery guy drove off before we were able to tell him so we called the customer service the next minute No answer We sent a request for refund and return the product it is too large to send back via regular mail and no answer Several calls have been made where they would tell us that someone will call us back with more information and to schedule a pick up No answer It s a middle of June and we still have a broken product in the original packing waiting for their service to pick it up and for the money to be returned I don t expect anything to happen Absolutely the worst customer service experience Avoid shopping here if you can because when there s a problem with delivery or the product you ordered you won t hear anything back and your money will be gone

I ordered a Respecta mini kuche The delivery was a disaster the item was send back to Integral in Koblenz i called this Firma the same day i discover that to tell to send the item back They told i must communicate direct with Obi is from 01 JULY I call the Obi service 3 times a week to have again the delivery they always tell me everything fine no stress the item will send again Friday after 17DAYS i discover that Obi just cancelled my order Obi is holding my money MORE THAN 1 MONTH they just lye every call and i still not back my money SIETE DEI GRANDI PEZZI DI MERDA non si lascia una persona per un mese senza soldi e senza cucina in un nuovo appartamento Vergognatevi

Hornbach OBII thought Hornbach was bad until I ve tried OBI I ve reserved a Weber Grill online to be delivered to a Market near home and pick it up from there It was supposed to be on the market between 2 - 3 Working days great I could use it this weekend since I ve ordered it on a Monday Thursday came and still no e-mail so I ve decided to write them a mail to see what s going on Still waiting for an answer that was last Friday and still no answer The only thing why I m happy is because i didn t paid anything yet Otherwise according to the reviews here it would be another headache Stay away from Hornbach and OBI go to Hagebau friendly staff good selection and almost in every city PS I ve bought the Weber Grill from the official page It s a little more expensive but at least they deliver on time and they answer fast

The worst online shopping experience I ever had I cannot imagine what it must be to work at a company that is as inept at handling every step of the process this badly I would rather walk to the next Hornbach store and carry my purchase back home than order at obi a second time Here is the timeline of my struggle which at this point is still not over May 10th - The online shop shows supposedly tells you whether a product is in stock or not Nevertheless 24 hours after my order was made I received an email telling me that half of the articles are out of stock and cannot be sent out Since only half of my order is useless to me I wanted to cancel the rest of the order as well instead of having to ship it back after receiving What followed was the most ridiculous customer service experiences I had in my more than 10 years of online shopping Immediately after receiving the email I sent an email to customer service to cancel my order Since I figured that time is of the essence I decided to also give them a call After waiting 30 minutes on the phone the representative told me she cannot cancel anything as my items are shipped from multiple locations She would instead put a note into their systems and told me to hope for the best May 13th - I received my first shipping notification two days after the call to customer service Why it takes their system 24 hours to notice that my ordered products are not in stock and they are unable to process my request for cancellation in those two days was baffling to me It would not be the most baffling event of this journey After receiving my parcel tracking I contacted the logistics company DPD and told them I would not accept the delivery and they should just send it back to the original sender which they did May 18th - DPD tells me that they finished the delivery back to obi and the package was received May 20th - I receive two answers by separate customer service representatives to my email to customer service telling me that unfortunately they cannot honor my request for cancelling my order I do not know why obi is telling me this a whole week after letting me know that the items have left their logistics center and two days after the order was returned to them but hey at least I got an answer June 16th - Good news says the email from obi My order has been shipped and is on its way to me In a second email I received an invoice Both are for the exact same items from my first order from May 10th Apparently obi s system is either suffering from dementia or has had a stroke At that point I am still waiting for my refund for the items that obi received almost one month ago June 17th - I write to obi s customer service asking about the status on my refund June 19th - Even their robots work slowly I recieve an automated response telling my that because of Covid customer service may take longer than usual July 24th - Having received neither a response nor my money back I send a reminder to obi August 03rd - Obi sends me an email telling me that my return shipment has arrived The receipt is missing half the items One hour later Paypal informs me that I received a refund for half of the returned items The saga continues

Ordering online from Obi is very much like gambling You might win once in awhile but usually you will lose Very unreliable at delivering the correct item in the time frame promised

I am angry Due to credit card abuse I was illegally charged an amount of almost 300 EUR I immediately complained about the booking and filed a complaint Now a few weeks later the same amount is debited again without the possibility of complaints in online banking Once again I have to look for the telephone PIN in my documents every time I call torture myself through the telephone hotline and laboriously reclaim my money What is this Thank you for your answerObjectively expressed criticism on the official Facebook page will be deleted immediately Cheapeau

Some products are good but 30 are bad or damaged Don t recommend this store T-Rex no more nails glue tube with a price on shelf around 110 czk but at the till correct price was 169 czk and they glue was hard and dry impossible to use Also the OBI paint is very rubbish used 5 times in the same area and still yellow marks show don t even think its for Bath and kitchen They mix good paint with maximum amount of water don t waste money on OBI paint Bought a lighter for the cooker and it broke after use 2-3 times Also online delivery 2-3 days took like 5-7 days and item was missing

The worst experience ever We bought RESPEKTA kitchen through OBI de online bad quality very bad customer service and rude many pieces arrived faulty damaged