Oceanproject Reviews

Ocean Project Now Ocean Adventure

oceanproject.co
3.59
138 reviews
Great Rating
Based on 138 user experiences

Rated 3.59 out of 5 by 138 Happy Customers

43.5%
14.5%
13.8%
13.8%
14.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 138 reviews

Oceanproject receives consistent praise for product quality, fast delivery, and thoughtful cause-based packaging across numerous 5-star reviews. Multiple customers report slow shipping, missing or non-functional tracking, and poor customer service responsiveness, particularly in 1-2 star reviews. Several long-term customers confirm durable products and reliable tracking after delays, while newer customers express frustration over order resolution and communication gaps. The company frequently resolves issues when contacted, though initial experiences vary widely.

What customers love
  • Beautiful jewelry quality
  • Durable tracking items
  • Helpful resolution
Common concerns
  • Broken items received
  • Missing tracking info
  • Long resolution time

Last updated 1 week ago

N

Only reason for average is because it

Purchased two items but took over a months to arrive so be prepared for a long wait
J

No Item no response no refund - UPDATED

Only reason for average is because it took long for delivery Bracelet is what I expected Gift not given yet
S

original review removed

I ordered the neckles for my GF Received info that items is delivered however nothing was delivered Sent couple of emails to customer support no response 30 day money back guarantee Should be noted that I live in Spain Maybe in US shipping is less of a problem UPDATE - 20 January 2022After countless of the attempts to contact customer support I finally got response and finally got the product 2 months later Neckless is beautiful and my GF loves it Sad that we had such problems receiving it Therfore I change from 1 star to 3 stars
K

link stopped working

I have removed my original review as I have received my order although it did take 4 weeks to arrive xmas eve It s frustrating as many reviews seem to follow a pattern here ie poor tracking and deliveries saying they have been sent when tracking says otherwise I suggest using a more reputable source of delivery as I get delivery s from the US within 5 days for work Thank you and happy new year
V

It was broken when it arrived

ive had my necklace as a gift for quite a while now and loved it i used to track my turtle almost every day a few months ago my link stopped working i could not find contact details for your company so im praying someone will see this and will be able to contact me
W

Where have you been

I haven t been able to track crush the last year do like the jewelry though would like to see a bigger selection
C

Happy with product disappointed with service

The three sets of earrings are nice My issue is 2 days after I ordered 3 sets of earrings you all announced an buy 3 get 2 free sale My order had not even shipped yet I feel I should have been contacted and included in this offer
L

Products - beautiful Customer Service lacking

The products I received last time I ordered were beautiful and I am hoping the new products I have ordered will have the same quality Unfortunately the same cannot be said for the customer service I have sent an email regarding my new order as I have still not received any communication that my order has even been sent I am still waiting for a reply from my email I was hoping to receive the new products to give as gifts for Christmas Please put your order in months in advance to make sure you receive the products in time
F

Turtle Necklace

I ordered a turtle necklace took a long time to arrive 7-8 weeks - but we are in the middle of a pandemic and I live in Australiareceived a Can you please review your purchase before the necklace actually arrived but it was here a couple f days later My daughter liked the necklace when it finally arrived
N

Necklace So pretty

Despite delayed arrival ordered the turtle necklace and it was so great Ordered December 17 and received item January 2 Was supposed to be a Christmas gift but became a late Christmas gift which is completely fine Emailed the company regarding my order because I did not receive tracking and they updated me very quickly and promptly

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