Onerent Reviews

Well coordinated and quick to respond Maintenance plumber was in time and was prompt to respond Overall went well and fixed the issue

Onerent representative was quick to relay a tenant concern to me My advice to Onerent is to collect as much detailed information as possible before presenting to me This will prevent a lot of back-and-forth between the landlord Onerent and the tenant

Mixed experience In general we are happy with the management of our property with respect to tenant issues leases repairs etc Unfortunately the administrative experience is not as satisfactory We find it nearly impossible to obtain appropriate annual detail for tax reporting purposes This is a very simple report A profit and loss statement that simply includes Income and expenses and the net for the year The website is not helpful for this either and navigating it is clunky I would create it myself if it was available If I am missing something I would love to know I requested this from the person that sent the email re the 1099 report a number of weeks ago and have heard nothing My recommendation is to make the website more interactive such that owners can access info make or print reports change bank deposit instructions etc Some thoughts to consider Thanks very much

Coordination could have been a little better We missed the first delivery window of our new washer dryer because the delivery person had to contact the owner who had to contact Onerent who had to contact us and by the time all that happened the delivery person had already left Would ve saved everybody a ton of trouble if we were just able to get contacted directly for the delivery

The experience was good overall It was nice to have help in booking contractors etc The customer service directly from the company was great I appreciated the consistency and the checkups to see that the job was done The one difficulty we had was with various contractors working one job This resulted in a partially fixed toilet for several days until another could come We are very happy with the new me results

I appreciate the effectiveness of the onerent agent and prompt responses I also appreciate the effort of the agent to make things happen epscially to continue the renting ptactice with the company My only reservation is that I am a very busy person with a full time job consuming most of my weekday time and energy So I would prefer effective concise communicatios during these times Asynchronous communication will also works best for me I feel I am under pressure to response fast even when I don t sense for such urgency The main reason I hire the renting company is to to reduce my work load not to increase my stress

We have lived in in our Townhouse for a couple years In the past we had a couple issues with One Rent where things would not get fixed in a timely matter However the technicians are always great and the customer service representatives are polite and responsive They are doing a better job on following up and relaying our message to the vendor

Paul did a good job getting the lease renewal completed quickly Thanks Paul I would hope though that this process would be more automatic initiated by Poplarhomes rather than the owner having to reach out to move the process along I was told this was supposed to be done within the 90 period before lease expires but No one reached out to me I had to contact Poplarhomes myself

Great experience minus move in date being moved several times when posting stated home was available for immediate move in