Onerent Reviews

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onerent.co
3.68
124 reviews
Great Rating
Based on 124 user experiences

Rated 3.68 out of 5 by 124 Happy Customers

48.4%
15.3%
8.1%
12.1%
16.1%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 124 reviews

Reviews show consistently positive experiences with customer service, responsiveness, and professionalism, though some note disorganization and mixed maintenance performance. A minority of reviews report poor experiences with communication, delays, and administrative issues. Overall, satisfaction is high with strong follow-through on repairs and helpful representatives.

What customers love
  • Professional team
  • Responsive maintenance
  • Easy rent payments
Common concerns
  • Mixed maintenance quality
  • Administrative issues
  • Long wait times

Last updated 1 month ago

D

I had a few concerns with Onerent

Overall it was a positive experience with onerent however there were times in which it seemed the communication between owner tenants and one rent was disconnected I would be talking to the owner and we would come to a common understanding and when communicating with onerent it was a bit disorganized I will say once April Crisanto took over as the main communicator things were a lot smoother She by far was the best employee I interacted with Overall would recommend as my feedback was received by onrent and they made adjustments
E

Professional Pleasant and Helpful

I had a few concerns with Onerent and i spoke with several individuals at the company The individuals promised to take care of the problems however they were never resolved I then spoke with Toni Arias She was Excellent and spoke very good english as well as knew how to handle the issues She solved the problem and also followed up with an email and extended a gift to my wife and I for the inconvenience Thank you Onerent and especially Toni Arias
A

Pleasant experience

I own a home in Mountain View and was moving away so figured I d try to rent it When I started the planning process we found Onerent to be professional pleasant and helpful The trend seems to be common in property management that tenants all despise property managers on Yelp It s not often the positive side comes out publicly but I know this team is working hard to improve and they seem to have the property owner side down well
M

Friendly and Professional

We have been with Onerent for almost a year and it has been a smooth experience Paying the monthly rent is simple and easy and they also have great active communication They are responsive when it comes to addressing questions and or concerns as well as scheduling the inspection So far so good
C

Nice to get a reminder

Onerent was definitely our advocate during our maintenance requests as renters Although we didn t get exactly what we wanted no fault to Onerent we were able to find a solution that worked for us They constantly kept us up to date with the progress with our requests and were very friendly and professional on the phone My family and I would definitely rent with Onerent again in the future
N

This job was long but I am glad the

This job was long but I am glad the communication was consistent
A

Rent

It seems every year it happened my rent was late to deposit to my account
M

I was happy with the service I received

I was happy with the service I received from Althea I was not happy with the condition of the home we moved into
C

Leasing experience

My experience with Onerent during the leasing period was good There was some miscommunication between the team which caused some stress but our representative Jay helped coordinate all the necessary agreements
E

We needed our washing machine replaced

We needed our washing machine replaced The OneRent maintenance team was very helpful in scheduling a time for delivery and coordinating the delivery technicians and reinstallation of our dryer afterwards However having all communication with technicians go through a third party made it a little difficult to promptly address issues like wrong address wrong time windows We were able to eventually get everything situated though and we appreciate the new washer

About Onerent

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