Onerent Reviews

Update It takes a big of advocacy but the CEO resolved our issues We ve had subsequent issues but he s stepped into resolve themHere s the old review Every step of my experience with Onerent was a complete and utter disaster When we first looked at the apartment the agent knew absolutely nothing about the unit and the building We walked in on very annoyed tenants who were clearly not informed that we would be coming When we tried to move in at the agreed upon date they forgot to leave the keys for us This delayed our move in by over a week Then when we finally were able to move in the apartment was in filthy condition And when I say filthy I mean that I actually gagged from disgust when we subsequently cleaned that apartment Not to mention the place smelled I was genuinely horrified and I m not a germaphobe at allWhen we finally moved in over two weeks after our original date they only offered us a minor partial refund of the weeks of rent we had paid for nothing They only respond to issues when it suits them and very slowly at that It s gotten to the point where they re so bad that the landlord communicates directly with us because they re too inefficient They also overprice all their services another reason the landlord has cut them out I have lived in three countries and five cities and this is the worst property manager I have ever dealt with

Trustworthy inexpensive service fee convenient occasionally miss rental payments to owner

Onerent gets vendors usually quickly But our house was not professionally cleaned or checked before we moved in

Payment website is A convenient feature wish Rent One would report my rent payments to the credit bureaus The gentleman who inspects the property is friendly

I had some turbulence with OneRent getting my place rented they gave incorrect information at showings didn t provide updates often etc but once the place was rented it was smooth sailing However recently I noticed that the rent payment I receive was short 65 They had never communicated with me about why this would be and I had to call them at least 10 times to finally get a proper response Apparently the charge was for maintenance that had taken place over 4 months ago about which I was never alerted I am still working to resolve the issue with them but the experience has definitely left a bad taste in my mouth

Good 1 Getting my rent on timely fashion2 Every 6 months go check the health of the property3 Communication with Sellers when neededPoor 1 SLOW in getting tenants and processing new clients I had 2 of friends whom I recommended OneRent and they both decided to leave OneRent because of the slowness in response My friends actually helped oneRent to list their own properties on Zillow Craigslist etc and forwarded multiple leads However these leads were never followed up with thus they moved on to rent other properties and my friends as landlords had to suffer financial loses due to delays in getting renters

So far I have had a fair experience with Onerent They charge 5 which is lower than most property managers They deposit money into bank account on first of every month as per contract The times I had issues were when the contract said I would be keeper of deposit money and I had to chase it down with my manager to get the money deposited else they did not have it on their radar for the money to be deposited Similarly I have been looking for clarifications on some repair invoices that I received for a month and have not heard back

We requested Onerent that we want to move a basketball hoop from the property that was not being used and is lying down near the driveway Onerent did follow up with me several times asking when I was going to take the hoop Unfortunately the handyman that I was asking to help move it was not available for 2 weeks When Onerent offered to move it for a small charge I accepted the offer and asked Onerent to move it Roughly one month passed since then and there is no action from Onerent In general there are some things onerent does well and there are some areas for improvement As a home owner I get a feeling that onerent has a slight bias towards renters than home owners

OneRent Poplar Homes still feels like a growing property management startup In our experience they definitely do their best to assist all renters and owners but we ve had inconsistent response times to requests and inquiries Sometimes it s immediate other times there was no response It may have been simply growing pains as their team became larger Beverly and Anthony were really nice to work with when they assisted us with move-in move-out and repairs Our situation was also very unique because the home owners lived above us and we ended up having a good relationship with them So at times it felt odd unnecessary to do a telephone dance with OneRent who would then speak with the owners upstairs and then cycle back

OneRent was prompt in sending early reminders of the lease renewal They made sure ample time was given to landlord to consider next steps Tool wasn t working as expected I entered the renewal decision in the Tool and I still receive a renewal reminder a few weeks later I had to re-enter my decision and don t hear back from OneRent renewal team I had to send a follow up email to the renewal team to confirm if tenant accepted my renewal decision OneRent could do better in communications